Resident Liaison Officer Wates Job listing

WPS is expanding its domestic retrofit programme across the North West, and we’re looking for a passionate and proactiveResident Liaison Officer (RLO) to join our Planned Division specifically within the Manchester area.

This is a fantastic opportunity to be part of a team delivering meaningful change to communities through energy efficiency upgrades.

About the Role

As an RLO, you’ll be the key point of contact between residents and our delivery teams, ensuring smooth communication and minimal disruption during retrofit works. You’ll support projects that aim to createwarmer, healthier homes while helping residents reduce fuel bills and carbon emissions.

Scope of Works Includes:

• Insulation and ventilation upgrades
• Window and door replacements
• Installation of renewable technologies (Solar PV, Air Source Heat Pumps)

Now is a brilliant time to become part of WPS. Your work will directly contribute to:

• Improving living conditions for households in Manchester
• Supporting the UK’s net-zero goals
• Building trust and engagement within local communities
• Excellent communication and interpersonal skills
• Experience in customer-facing roles, ideally within housing or construction
• Ability to manage resident expectations and resolve issues sensitively
• Organised, empathetic, and solution-focused

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

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