Lead UX Designer

This role is not a Product Designer, Service Designer or UX Manager position. It is for a full-stack UX practitioner who can operate with minimal supervision, lead through evidence and storytelling, and influence senior stakeholders with confidence.

What you'll do

• Own and deliver a UX workstream end to end, from discovery through to implementation.
• Conduct user research to uncover needs, pain points and opportunities.
• Define problems clearly and build an evidence base for decision-making.
• Create journeys, wireframes, prototypes and other UX artefacts that solve customer and business problems.
• Validate ideas through testing, feedback and iteration.
• Manage timelines, risks, dependencies and stakeholder expectations.
• Communicate insights and recommendations clearly to technical and non-technical audiences, including senior leaders.
• Deliver high-quality UX outputs that balance user needs, business goals, technical feasibility and accessibility.
• Work within Boots' UCD process and design system, contributing to continuous improvement where appropriate.
• User-centred solutions validated through research, testing and customer insight.
• UX deliverables completed to agreed scope, timelines and quality standards.
• Accessibility requirements met in line with WCAG 2.2.
• Positive stakeholder feedback and evidence of influencing product decisions.
• Successful ownership and delivery of a strategic UX workstream from discovery through implementation.
• Significant experience delivering UX work across the full UCD lifecycle.
• A portfolio or case studies showing end-to-end ownership, independent delivery and outcomes.
• Confidence working with ambiguity and shaping the UX plan yourself.
• Strong research, insight and validation skills.
• Excellent presentation, facilitation and storytelling ability.
• Experience designing accessible and inclusive experiences aligned to WCAG 2.2.
• Familiarity with Figma, UserTesting, Jira and agile / lean UX ways of working.
• Strong stakeholder management and influencing skills.

If you're a senior UX practitioner who enjoys owning complex work, making evidence-based decisions and delivering meaningful outcomes, we'd love to hear from you.

Join Boots and help shape the digital future of a brand that serves customers across retail and healthcare. We're looking for a hands‑on UX Design Lead to independently own and deliver UX for a strategic transformation workstream. This is a senior, highly autonomous role for someone who remains close to the work: defining the UX approach, conducting research, creating and validating solutions, managing stakeholders, and driving delivery across the full User‑Centred Design (UCD) lifecycle.

At Boots, we believe in your potential. You will have opportunities for career development and growth, shaping the future of our digital products while being supported by a team that values your contributions.

Benefits

• Boots Retirement Savings Plan (up to 12% company contribution)
• Generous employee discounts for you and a family member
• Enhanced maternity/paternity/adoption leave pay
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

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