Lead - Cybersecurity

Overview

Freshworks is looking for a Lead - Cybersecurity GTM to sit at the intersection of Cybersecurity, customer trust, and go-to-market. This is not a back-office compliance role. You will be the security voice our customers hear, translating complex cloud architecture and security posture into clear, confident assurances that accelerate deals and deepen customer relationships. Reporting to the Manager of Cybersecurity, you will own the end-to-end experience of how Freshworks communicates its security story to the market, building scalable systems, creating repeatable playbooks, and driving automation to minimize manual work and maximize engagement.

Responsibilities

• Own the end-to-end experience of communicating Freshworks’ security story to the market, including building scalable systems and repeatable playbooks.
• Drive automation to reduce manual work and free the team for high-impact customer engagements.
• Collaborate across teams and time zones to meet customer needs and adapt to shifting schedules.
• Develop and maintain security GTM content, messaging, and collateral that clearly explains security posture and controls.
• Champion a builder’s mindset by creating templates, playbooks, and processes rather than one-off solutions.

Qualifications

• 4-10 years of experience in information security, with depth in application security architecture, cloud security (AWS), or security pre-sales/solutioning.
• Strong understanding of web application frameworks, cloud-native architectures, and SaaS security models.
• Proven ability to communicate complex security topics clearly and concisely, both in writing and in live customer conversations.
• Experience driving automation or process improvement in a security operations or GTM context.
• Self-directed, low-maintenance, and energized by fast-paced, high-growth environments.
• Comfort working across time zones and adapting to shifting customer needs.

Technical Skills

• Cloud security architecture and operations with hands-on depth in AWS (IAM, VPC, KMS, CloudTrail, GuardDuty, Security Hub).
• Web application security fundamentals: OWASP Top 10, secure SDLC, API security, and encryption standards (TLS, AES-256, key management).
• Knowledge of SaaS security models, multi-tenant architectures, and shared responsibility frameworks.
• Familiarity with security questionnaires and trust center platforms (e.g., Loopio, Responsive, SafeBase) and GRC tools (e.g., Drata, Vanta).
• Ability to read and interpret security documentation, penetration test reports, SOC 2 audit reports, and architecture diagrams.
• Proficiency with process automation concepts—scripting, workflow builders, or no-code/low-code tools to reduce manual work.

Certifications (Nice to have)

• CISSP (Certified Information Systems Security Professional)
• AWS Security Specialty or AWS Solutions Architect
• CISM (Certified Information Security Manager)
• CompTIA Security+ or equivalent foundational certification

Soft Skills

• Executive-level communication: ability to distill complex security topics into clear, confident narratives for technical and non-technical audiences alike.
• Cross-functional influence: skilled at building alignment across Security Engineering, Legal, Product, Sales, and Customer Success without formal authority.

Diversity and Equal Opportunity

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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