Information Technology Application Support

Our client is a leading professional services organisation, seeking an experienced IT Applications Support Engineer to join their established IT team. This role plays a critical part in supporting and optimising the firm’s core legal technology platforms, ensuring stability, performance, and continuous improvement across practice, case, and document management systems. You will be acting as a subject matter expert for platforms such as iManage, SharePoint, Peppermint (or equivalent PMS/CMS systems), and their integrations with Microsoft 365. The role offers a balanced mix of BAU support and project-based work, including system upgrades, configuration changes, UAT cycles, and platform enhancements.

Qualifications

You will have proven experience supporting enterprise applications within a legal or professional services environment. A strong understanding of Document Management Systems (such as iManage or SharePoint), Practice/Case Management Systems (such as Peppermint, Elite, Aderant or similar), and matter‑centric legal workflows is essential. Experience supporting integrations with Microsoft 365 is required, alongside strong analytical and problem‑solving skills. You will have hands‑on experience writing and troubleshooting MS SQL Server queries, with a solid understanding of relational databases.

Benefits

In return, you will join a forward‑thinking and collaborative IT team within a respected legal organisation, where technology plays a central role in driving operational excellence. Alongside a competitive salary and comprehensive benefits package, you will have the opportunity to contribute to meaningful system improvements, influence platform strategy, and support a high‑performing professional services environment.

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