Quality & Conversion Specialist (Outbound Sales | On-site Muntinlupa, PHILIPPINES)

About The Role

The Skills Trade Desk Ltd (UK) is seeking an experienced Quality & Conversion Specialist to join our Philippines-based operations team. This senior outbound sales and quality role is ideal for someone who enjoys driving results, improving conversion rates, and supporting team performance through coaching, structure, and follow‑up discipline.

This position goes beyond standard outbound calling. You will play a key role in lead conversion, call quality improvement, script optimisation, and handling high‑value or more complex leads.

Key Responsibilities

Outbound Sales & Lead Conversion

• Make high volume outbound calls to prospective UK clients.
• Book consultations and appointments for the UK sales team.
• Handle complex, escalation, and high‑value leads.
• Re‑engage non‑responsive leads using structured, persuasive follow‑ups.
• Improve conversion rates through objection handling and call strategy.

Quality & Performance Support

• Conduct call‑flow checks and identify quality gaps.
• Support coaching and training initiatives.
• Standardise talk tracks, follow‑ups, and reporting patterns.
• Document best practices, rebuttals, and insights.
• Assist in refining and updating scripts based on real call scenarios.

CRM, Reporting & Admin

• Maintain accurate CRM records and call logs.
• Track KPIs including calls made, talk time, emails, and appointments.
• Submit weekly performance and activity reports.
• Ensure accuracy, compliance, and data protection standards.

Who This Role Is For

• Has strong outbound sales or appointment‑setting experience.
• Understands conversion psychology, follow‑up discipline, and persuasion.
• Is comfortable working to clear KPIs and performance targets.
• Can identify quality issues and help others improve.
• Is organised, reliable, and confident working remotely.

This is not a basic dialler role; expectations are higher, and performance matters.

Key Requirements

• Proven outbound calling / sales experience.
• Excellent spoken English and professional phone presence.
• Strong CRM accuracy and reporting discipline.
• Confidence handling objections and difficult conversations.
• Ability to work UK hours consistently.

Working Hours

Aligned With UK Business Hours

• UK Daylight Saving: 3:00 PM – 12:00 AM (PH time).
• UK Standard Time: 4:00 PM – 1:00 AM (PH time).
• Includes a 1‑hour break.

Compensation & Benefits

• PHP 35,000 base monthly salary.
• Night differential where applicable.
• Performance‑based salary uplift/bonus tied to KPIs.
• Quarterly performance reviews.
• Company‑provided equipment and systems.

Why Join The Skills Trade Desk

• Clear KPIs and transparent performance expectations.
• Structured process, scripts, and training support.
• Opportunity to influence quality, outcomes, and team performance.
• Stable, long‑term role with growth potential.

How To Apply

Please submit your CV via BossJob.

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →