ServiceNow Architect

Job Description

The ServiceNow Architect is accountable for the design, structure, and long‑term health of the platform. This role ensures solutions are scalable, aligned to business outcomes, and built correctly from the start to avoid rework and technical debt.

Key Responsibilities

• Own the end-to-end architecture of the ServiceNow platform
• Define and enforce design standards, patterns, and governance
• Ensure platform health, performance, and upgrade readiness
• Act as the technical lead on client demand and internal initiatives
• Design and oversee integrations (Azure, AWS, third‑party systems)
• Guide the adoption of AI and automation capabilities within ServiceNow
• Translate business requirements into structured, deliverable solutions
• Balance short‑term delivery (MVP) with long‑term platform strategy
• Provide technical leadership to developers and future team members

Required Experience

• Strong ServiceNow architecture experience across multiple modules
• Proven delivery of scalable, enterprise‑level ServiceNow solutions
• Deep understanding of CSDM, CMDB, and platform data structures
• Experience designing and delivering integrations (REST APIs, cloud platforms)
• Experience managing platform upgrades, performance, and technical debt
• Practical experience applying AI capabilities within ServiceNow
• Ability to operate as the senior technical authority in a small team
• Data foundations – mandatory
• Certified technical architect – desirable

Key Attributes

• Focused on long‑term platform sustainability, not quick fixes
• Pragmatic and outcome‑driven
• Comfortable making decisions with limited structure
• Able to challenge poor design and enforce standards
• Strong communicator across technical and business stakeholders
• Sets the technical direction from day one
• Prevents poor design rather than fixing it later
• Builds a platform that can scale without constant rework

Benefits

• Private Medical Health care via Vitality
• Pension contribution, Life Assurance
• Professional certifications supported as part of learning and development
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well‑being services
• Access to our Employee Resource Groups, which represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another

Inclusive Recruitment

Netcompany is committed to providing an inclusive and barrier‑free recruitment process for anyone wishing to apply for a job with us. We operate a Disability Confident Interview Scheme, meaning we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme.

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