Senior User Researcher (Fixed-Term Contract)

We have partnered with a unique, hugely important organisation whose work touches and impacts a wide range of the population - they are looking for a Senior User Researcher (FTC) to join a hugely impactful internal project.

You will be joining an internal UCD team comprised of Service Designers, Product Designers and Content Designers to re-imagine a piece of software used to aid complex decision making by internal stakeholders - the overall goal is to build a modern product, with bringing clarity to complexity considered a key goal.

From a Research perspective, this means building a clear understanding of user needs, challenges, and opportunities that will inform the 'to be' solution. It's the type of role that requires a highly pragmatic, broadly skilled Researcher who thrives in knotty, complex environments.

It will also suit someone with experience on "internal" programmes of work with a high-level of complexity - for example, working as a researcher on any data heavy tooling or decision‑intelligence products would be considered very relevant for this.

Your Research experience?

• You have experience using a range of Qual, Quant, and mixed‑methods approaches, and know how, when, and why to use them...
• Breadth across the UR lifecycle - from defining participants to conducting research through to sharing insights.
• You're an excellent facilitator - both in workshops, and in environments with complex stakeholders.
• Lastly, it's really important that you have worked and are comfortable working in large organisations - this will not be the right role for someone who has not worked in an enterprise/corporate environment previously.

The important details

• ✳️ This is a fixed‑term 12‑month role starting in April 2026.
• ✳️ The salary is up to £72,000 + flexible cash benefits + bonus
• ✳️ Hybrid working (Leeds or London)
• ✳️ You will either need to be SC cleared, or be prepared to go through the clearance process

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