Technical Services Consultant

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We are working with a Bristol-based market-leading developer of application software for the global healthcare insurance sector who have an immediate requirement for an experienced, forward-thinking Technical Services Consultant/DevOps Engineer with a strong DevOps/cloud hosting background.

This client-facing role will be predominantly home-based but with occasional travel to client sites in the UK and overseas, including the Bristol head office.

The role:

The Technical Services Consultant role encompasses two main activities: Technical Consulting for both on-premise and cloud clients, and Configuration, Deployment, and Technical Monitoring for their clients in the cloud.

Technical Consulting duties will include:

• Provide technical consultancy to clients and internal teams on deployment and software usage.
• Define the technical architecture for software integration within client and third-party ecosystems, including strategy, gap analysis, interface design, security, and software selection.
• Plan, implement, and manage data migration activities from existing systems.
• Define infrastructure architecture for on-premise and SaaS projects, covering hardware, network, and software requirements.
• Support pre-sales activities with enterprise architecture solutions.
• Participate in implementation projects, owning technical work streams and liaising with clients.
• Ensure smooth software releases and installations.
• Prepare documentation and present solutions to clients.
• Gather requirements for system enhancements and collaborate with development teams.
• Develop and maintain technical artifacts and improve internal and external support materials.
• Deliver monitoring tools to on-premise clients.
• Occasional travel to client sites, potentially overseas.

Cloud Technical Operations will include:

• Monitor cloud SaaS clients using company dashboards and alerts, responding to incidents.
• Analyze warnings to anticipate problems.
• Participate in provisioning infrastructure for new or existing clients.
• Deploy and configure the company's platform and releases in cloud environments.
• Configure monitoring tools and define acceptance criteria for new releases.
• Develop repeatable processes and tools for migrating clients to cloud services.
• Flexible working arrangements, including overnight or weekend on-call support.

The person:

A natural problem solver, you enjoy investigating, troubleshooting, and resolving issues. Ideally, your background includes software development or deployment, preferably in the financial or insurance sectors, with experience in:

• Requirements gathering and documentation.
• SaaS project delivery, including infrastructure, security, and compliance.
• Diagnosing issues in complex distributed architectures, hybrid cloud, messaging, and APIs.
• Implementing APIs and service-oriented architectures.
• Services installation and configuration on Microsoft/Linux servers.
• Data migration and system integration.
• Security best practices and data protection.
• Database systems like SQL Server and MongoDB.
• Client workshops and training.
• Implementing software in complex landscapes on-premise and SaaS.

Preferred skills/tools include:

• REST APIs, WCF, JSON, SOAP.
• PowerShell, IIS, Nginx.
• DevOps in Cloud environments.
• SQL scripting, message bus technologies, VMware, Virtual Apps, and Desktops.

In return, a competitive salary and benefits, remote working, and a friendly team await. If interested, please apply online with your CV.

Additional details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Technology, Internet

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Location: Chippenham, England, United Kingdom. Posted 1 month ago.

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