Control Manager - Customer Operations
Location: Edinburgh, Scotland, United Kingdom
Company: J.P. Morgan
We are seeking an experienced Operations Control Manager to join Chase UK, JP Morgan's digital consumer bank, in Edinburgh for an initial 12 months contract. You should have previous risk and controls experience within the financial services industry with strong stakeholder management skills to be considered for this role.
As an Operations Control Manager at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organization. You'll be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment. Additionally, you'll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.
The bank's Operations Control Management team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech.
Job Responsibilities
- Assisting the design and implementation of control frameworks to ensure compliance with regulatory requirements and internal policies.
- Collaborating and building relationships with Operations business stakeholders to identify potential risks associated with new and existing products, and develop strategies to mitigate these risks.
- Supporting Audit and testing engagements.
- Management of issues related to relevant operational processes.
- Conducting comprehensive risk assessments for product development and change initiatives, ensuring that all potential risks are identified, evaluated, and addressed.
- Monitoring and evaluating the effectiveness of existing controls and recommending improvements as necessary.
- Contributing to the Compliance and Operational Risk Evaluation (CORE) program by focusing on four key pillars: i) Control Design & Expertise; ii) Risks & Controls Identification/Assessment; iii) Issue Management; iv) Control Governance & Reporting.
- Partnering effectively with control colleagues across the firm, business, operations management, legal, compliance, risk, audit and technology control functions to further establish and maintain business relationship loops.
- Supporting consistent and rigorous operational risk practices and control programs (incl. control committee reporting, risk mitigation, key risk indicators, control design, and controls performance evaluations).
- Reviewing, analysing and managing programme-related data (e.g. KRIs/KPIs) and key metrics to inform on the health of the operational risk and control environment.
Required Qualifications, Capabilities and Skills
- Experience in Operational Risk Management gained through working within Product, Controls, Compliance or Audit within a large financial institution, regulator, consulting firm and/or retail investments manager.
- Strong acumen for risk identification and assessment, and development of effective control mechanisms that mitigate these risks.
- Excellent written and verbal communication skills with an ability to influence business leaders at all levels of seniority in a meaningful and actionable manner.
- Experience in partnering with business and other stakeholders to manage remediation of operational risk related issues.
- Experience process mapping.
- Effective time management and prioritization skills.
- Detail-oriented with a high level of accuracy and integrity.
- Comfortable working in an agile and evolving environment.
- Passion to grow as part of a team.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
Desirable Qualifications, Capabilities and Skills
- Experience using any of the following a plus: JIRA, Confluence, Alteryx or CORE.
- Knowledge of Retail banking processes, regulations and risk.
- Understanding of Retail banking products.
- Relevant Bachelor's degree preferred but not required.
Please note that this role will be full time office based.
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We welcome applications from all candidates and are committed to providing equal opportunities.
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