EXFO Southampton, England, United Kingdom
Are you looking for a role where every day brings exciting technical challenges? Do you want to be part of a dynamic and collaborative team spread across Europe and the Americas, where innovation and teamwork are key values? If so, this position is for you!
Your Role & Responsibilities
As an IT Technician , you will be a key player in ensuring the stability, security, and performance of IT infrastructure across our UK site and global locations. Your primary focus will be on end-user support , with a system and network administration role when required.
Key Responsibilities:
- End-User Support (80%): Provide technical assistance to employees as needed, ensuring smooth day‑to‑day operations.
- User & Identity Management: Administer Microsoft Azure, Office 365, and Active Directory to maintain secure and efficient access control.
- Remote Access & Security: Configure and maintain VPNs and other secure remote access solutions for global employees.
- Documentation & Best Practices: Maintain up‑to‑date technical documentation to enhance knowledge sharing and process efficiency.
- Collaboration with Security Teams: Support security initiatives, implement best practices, and contribute to compliance efforts across on‑premises and cloud environments.
- IT Infrastructure Management: Administer and optimize servers (Windows and Linux), virtualization environments (VMware), and cloud platforms (Azure) to ensure high availability and efficiency.
- System Monitoring & Incident Resolution: Proactively monitor IT systems, diagnose performance issues, and resolve incidents to maintain operational continuity.
- Network Administration & Security: Manage and troubleshoot network components, including firewalls, switches, and Wi‑Fi (Cisco, Checkpoint, Aruba), ensuring secure and seamless connectivity.
We are looking for a proactive, service‑oriented IT professional with strong technical expertise and excellent problem‑solving skills.
Key Technical Skills:
- Basic Network Administration: Cisco, Aruba, Checkpoint (for troubleshooting and minor configurations)
- Security & Compliance: Strong understanding of IT security best practices (password policies, MFA, access control, confidentiality)
Your Profile
- Minimum of 5 years of experience in an IT Systems & Network Administrator role
- Fluent in English (spoken and written)
- Strong communication skills and ability to work with users across different locations
- Organized, proactive, and able to troubleshoot technical issues independently
Why Join Us?
- Be part of a global IT team supporting employees across multiple continents.
- Work in a dynamic, multicultural environment where collaboration and innovation are valued.
- Gain experience with cutting‑edge IT technologies and be involved in meaningful projects.
Additional Information
- You will report to the IT Support Manager .
- You will be part of a highly skilled international IT team with colleagues in Canada, USA, Mexico, Finland, and other global locations .
Ready for the challenge?
We look forward to meeting you!
Seniority level
Associate
Employment type
Full‑time
Job function
Information Technology
Industries
Telecommunications
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