Application Service Manager

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Recruitment Industry Leader and Director for Permanent Recruitment

Applications Service Manager (Insurance Applications)

Type: Permanent

Salary: £75,000

Location: London (Hybrid, 2-3 days onsite)

A leading London Market organisation is seeking an Applications Service Manager to oversee the stability, performance, and support of its core business platforms. This is a hybrid role combining service delivery oversight with technical application knowledge , ideal for someone who enjoys owning business‑critical systems end‑to‑end, working with vendors and internal teams to keep environments stable and continuously improving.

The Opportunity

You’ll take responsibility for a suite of underwriting, claims, and workflow applications integral to day‑to‑day business operations. The position sits at the junction of service management, vendor coordination, and technical operations, where you’ll ensure that incidents are handled efficiently, releases run smoothly, and environments remain secure and reliable.

You’ll work with a mix of on‑premise and cloud‑based systems, interacting with development, infrastructure, and third‑party suppliers, MSPs and vendors to maintain high availability and quality of service.

Key Responsibilities

• Maintain operational control of multiple business‑critical applications, ensuring stability, uptime, and quality of service.
• Coordinate with vendors and internal teams to investigate and resolve complex issues within application, database, and integration layers.
• Oversee incidents, problems, and changes through the full lifecycle, applying ITIL best practices.
• Use tools such as Azure DevOps and ServiceNow (or similar) to track releases, defects, and workflow performance.
• Analyse system performance data, validate vendor reporting, and identify improvement opportunities.
• Act as the escalation point for technical incidents, ensuring root cause accuracy and follow‑through on corrective actions.
• Support audits, DR exercises, and service readiness activities across the application landscape.

What We’re Looking For

• Strong background in application operations or service delivery specifically within Insurance Reinsurance or Specialty London Market Insurance.
• Proven ability to manage services in hybrid or cloud environments (Azure, AWS, or similar).
• Working knowledge of SQL , release pipelines , and environment management.
• Experience coordinating between business stakeholders, developers, and offshore support partners.
• Understanding of ITIL processes and practical use of enterprise service tools.
• Confident working with both technical and non‑technical stakeholders to drive service improvement.

What Will Set You Apart

• Prior experience supporting or managing policy administration, claims, or workflow systems.
• Hands‑on familiarity with database or configuration troubleshooting (e.g., checking logs, queries, or deployments).
• A track record of improving vendor performance and service metrics through data‑driven management.
• Demonstrated success in balancing incident resolution, release management, and longer‑term service optimisation.

Why Join

This position offers the chance to work within a growing London‑based organisation that values modern technology, collaborative problem‑solving, and high‑quality service delivery. You’ll play a central role in keeping critical systems running smoothly while shaping the future of how technology supports the business.

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