Client Strategy Director: Property Marketing & Growth

London Source: WhatJobs

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Are you a strategic thinker with a passion for building exceptional client relationships? Do you thrive in a fast-paced, creative environment where collaboration and innovation are at the heart of everything you do? If so, we’d love to hear from you.

Our client is a creative marketing consultancy specialising in real estate, delivering services including Customer Experience, Digital, Placemaking, Marketing and Communications.

We’re looking for a Client Relationship Director to join their dynamic team and lead the Client Service function. This is a pivotal role, where you’ll shape client strategy, inspire your team, and deliver a best-in‑class experience for some of the most exciting brands in property and placemaking.

What You’ll Do

Be the primary point of contact for top-tier clients, ensuring satisfaction and long-term partnerships.
Champion client needs within the agency and oversee strategic account plans.
Lead and mentor the Client Service team, fostering a culture of collaboration and excellence.
Drive project delivery, ensuring timelines, budgets, and quality standards are met.
Identify opportunities for growth through upselling and cross‑selling.
Represent at industry events and support new business pitches.

What We’re Looking For

Experience: 8+ years in agency and client management, with a proven track record of client satisfaction and team leadership.
Expertise: Strong understanding of property, placemaking, and the role of marketing in driving growth.
Skills: Exceptional communication, commercial acumen, and the ability to inspire both clients and teams.
Mindset: Strategic, collaborative, and passionate about delivering excellence.