Customer Success Manager - UK

About Ringover

Ringover is a global SaaS provider of world‑class cloud communication software, serving enterprises across the UK, US, and Europe. With a 100 % cloud‑based platform integrating telephony, video conferencing, chat, and team messaging, our mission is simple: unlock the power of conversations for our customers.

Headquartered in Paris and founded in 2005, Ringover has grown rapidly and now supports over 10 000 businesses worldwide. Following our recent $32 million funding round , we’re expanding our UK presence — and looking for a talented Customer Success Manager to help our customers thrive.

About the Role

As part of our London‑based team, you’ll be the face of Ringover for our UK customers. Your mission: drive adoption, retention, and growth by ensuring every customer extracts maximum value from our platform.

You’ll work closely with our CSM team, UK Head of Sales, Account Executives, and Product team to create a seamless experience — from onboarding to renewal — while spotting opportunities to expand usage and deepen relationships.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of UK customers.
• Guide new clients through onboarding, training, and initial setup.
• Proactively monitor account health and ensure renewal and retention targets are met.
• Identify upsell and cross‑sell opportunities in partnership with the Sales team.
• Collaborate with Sales, Product and Engineering to relay customer feedback and feature requests.
• Conduct regular business reviews to measure value and ROI.
• Maintain accurate records of account activities and health in Salesforce.

Required Skills and Attributes

• At least 2 years’ experience in Customer Success, Account Management or post‑sales SaaS role, ideally in the ATS, HR tech, or recruitment tech space.
• Strong relationship management and communication skills – comfortable engaging C‑level stakeholders.
• Data‑driven mindset with the ability to translate customer usage data into actionable insights.
• Highly organized and capable of managing multiple customers and priorities simultaneously.
• Native in English; French is a bonus.
• Comfortable in a fast‑paced, startup‑style environment and eager to take ownership.

What’s on Offer

• Join a fast‑growing scale‑up with clear career progression opportunities.
• Hybrid work environment – London office near Liverpool Street.
• Laptop, headset, and full remote setup provided.
• Onboarding and training at our Paris HQ.
• Regular team trips to Paris for workshops and company events.
• £200 monthly travel allowance for your London commute.

Why Join Us?

• Love building long‑term relationships and seeing your customers succeed.
• Have a consultative mindset and are naturally curious about your customers’ business challenges.
• Enjoy collaborating cross‑functionally with Sales, Product, and Marketing teams.
• Are ambitious, proactive, and thrive in a scaling environment.
• Want to make a visible impact in the UK’s growth journey.

Interview Process

1. Talk with our recruiter to learn more about Ringover.
2. Meet the UK Head of Sales.
3. Meet our Chief Customer Officer.
4. Meet the wider UK team.

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →