CX Transformation Lead: Reimagine Customer Service Ops

A leading consulting firm in Greater London is seeking a CX Transformation Consultant/Senior Consultant to focus on service transformation for clients. This role involves transforming customer and contact center operations while leveraging technology to optimize engagement. Candidates should be highly motivated with experience in customer care strategy and technology implementation. Working at the firm promotes a positive and collaborative culture where you can significantly impact client services and customer experiences.
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