Telesales Executive

About firmus energy

Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and were looking for passionate individuals to join us at the forefront of this change. As part of our team, youll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.

Based in Mallusk, Newtownabbey, our team operates from a modern, purpose-built head office designed to support collaboration, innovation and employee wellbeing. With contemporary workspaces, excellent facilities and a welcoming culture, our new offices provide an inspiring environment where you can thrive and grow your career.

Role Overview

Reporting to the Telesales Team Leader, you will be goal-oriented, target-driven, and ready to take your sales skills to the next level? As a Telesales Executive at firmus energy, youll be part of a new team thats all about hitting targets and growing together. Whether youve got experience in sales, customer retention, or any other target-driven role, this could be your chance to shine and grow in a fast-paced environment.

Looking for a role where your hard work is rewarded? With a competitive base salary and uncapped commission, successful Telesales Executives have the potential to earn£40,000+ per year , putting you firmly in control of your success.

Role Responsibilities

• Conduct both inbound and outbound sales calls for Gas and Electricity customers.
• Meet and exceed daily, weekly and monthly sales targets.
• Handling customer objections
• Skilled in dealing with vulnerable customers
• Meet all business KPIs
• Adhere to industry regulations
• Managing all customer interactions
• Promote the firmus brand in a positive way
• Deliver professional and accurate information to all our potential customers
• Undertake any other duties as directed by the Telesales Team Leader or Sales Manager

Skills, Knowledge & Expertise

Essential

• At least 6 months direct sales experience in a contact Centre (inbound or outbound), customer retention or another customer facing direct sales role
• Proven record in meeting and exceeding sales targets
• Strong communication skills, both verbal and listening, with the ability to build rapport quickly
• Customer-focused mindset with a professional and positive approach

Desirable

• Previous experience in energy/utility sector sales (Gas/Electricity)
• Knowledge of regulatory requirements in the energy sector
• Experience working with commission-based or incentive-driven roles

Benefits

• Enhanced Annual Leave
• Uncapped commission
• Private Medical Cover
• Enhanced pension plan
• Life assurance
• Group income protection
• Enhanced maternity benefits
• Enhanced sick pay
• Recognition programs
• Long service awards

Career Progression

• Dedicated development opportunities
• Training and upskilling support

On-Site Facilities

• Free on-site parking
• Electric car charging points
• New modern office space
• High tech work stations

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