Operations Support Coordinator

Operations Support Coordinator

Location: Strabane

Working Hours: 9am - 5pm, Monday to Friday

About the Role

We are looking for a highly organised and proactive Operations Support Coordinator to join our Operations team. This is a key role supporting the smooth running of our eCommerce, warehouse, product development, and fulfilment functions.

You will act as a central point of coordination across multiple departments, helping to ensure product launches, stock arrivals, promotional campaigns, operational reporting, and day-to-day business activities are delivered efficiently and on schedule.

This role is ideal for an experienced administrator, coordinator, or operations professional who enjoys working in a fast-paced environment and thrives on keeping projects, people, and processes aligned.

Key Responsibilities

• Coordinate operational activity across eCommerce, warehouse, fulfilment, stock control, and product development teams.
• Support the planning and delivery of new product launches, stock consignments, and promotional campaigns.
• Monitor operational readiness, stock availability, fulfilment capacity, and launch timelines.
• Track actions, deadlines, risks, and follow-ups from operational meetings.
• Prepare and maintain operational reports, dashboards, and performance metrics.
• Liaise with internal teams, suppliers, couriers, and key stakeholders to ensure effective communication.
• Support warehouse and fulfilment teams with stock movements, priority orders, and operational updates.
• Identify and escalate potential issues that may impact customer experience, stock availability, or business performance.
• Assist Senior Management with reporting, process improvements, and operational projects.

About You

You will be:

• Highly organised with excellent attention to detail.
• Confident working across multiple departments and priorities.
• A strong communicator with the ability to build effective working relationships.
• Proactive, solutions-focused, and comfortable taking ownership of tasks.
• Able to work independently while supporting a collaborative team environment.

Essential Skills & Experience

• Previous experience in an administration, coordination, operations support, logistics, warehouse, eCommerce, or business support role.
• Strong organisational and planning skills.
• Excellent communication and stakeholder management skills.
• Experience producing reports, updates, and operational summaries.
• Strong IT skills, including Microsoft Excel and Outlook.
• Ability to manage competing priorities in a fast-paced environment.

Desirable

• Experience within eCommerce, retail, warehouse, logistics, manufacturing, or fulfilment environments.
• Experience supporting product launches, promotional campaigns, or seasonal trading activity.
• Knowledge of ERP, warehouse management, order management, or reporting systems.
• Experience preparing KPIs, dashboards, or management reports.

What You'll Bring

• A proactive and professional approach.
• Strong problem-solving skills.
• Excellent follow-through and attention to detail.
• A customer-focused mindset.
• Flexibility and a willingness to support different areas of the business.

If you're looking for a varied and rewarding role where you'll play a key part in supporting business operations and driving operational excellence, we'd love to hear from you.

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