Commercial Administrator

Commercial Administrator

About Hughes Group

With over 65 years of experience, Hughes Group is a trusted name in fresh mushrooms and innovative plant-based products across the UK. We work in close partnership with leading retailers and food service providers and are known for our quality, reliability, and customer-first approach.

While were proud of our heritage, our focus is firmly on the future. As a growing FMCG business, were investing in innovation, sustainability, andmost importantlyour people.

- Hours: Monday Friday / 830am - 5pm (40hrs) we are flexible on start and finish times
- Salary: Negotiable, dependent on experience
- Reports to: Commercial Manager
- Location: Dungannon

The Role

The Commercial Administrator will provide administrative and operational support to the Commercial Team, ensuring the efficient management of customer accounts, commercial systems, reporting, product information, and customer requirements.

Working closely with internal teams across Commercial, Production, NPD, Supply Chain, Logistics, Technical, and Finance, the role will ensure the accurate processing of commercial information, maintenance of customer systems, and delivery of excellent customer service. The position requires strong organisational skills, attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Provide administrative support to the Commercial Team, including reports and customer documentation.
• Act as a key point of contact for customer enquiries, delivering excellent customer service.
• Maintain customer portals, databases, and commercial systems, ensuring data accuracy.
• Process product specifications, pricing updates, and customer documentation.
• Liaise with Production, Supply Chain, Technical, NPD, and Finance teams to support customer requirements.
• Assist with new product launches and customer projects, ensuring key deadlines are met.
• Prepare sales, KPI, and commercial reports to support planning and decision-making.
• Coordinate meetings, customer visits, audits, and continuous improvement activities.

Essential Criteria

• GCSEs (or equivalent) in Maths and English
• Minimum of 2 years' experience in an administrative, commercial support, customer service, or office-based role.
• Good working knowledge of Microsoft Office applications, particularly Excel, Word, and Outlook.
• Experience managing records, reports, and administrative processes.

Desirable Criteria

• Qualification in Business Administration, Business Studies, or a related discipline.
• Experience within a food manufacturing or FMCG environment.
• Experience using ERP, CRM, or customer portal systems.
• Understanding of supply chain, production, or commercial processes.
• Experience producing reports and analysing commercial data

Our Benefits

• Competitive salary package
• Company sick pay scheme
• Annual Salary Review
• Employee Assistance Programme for wellbeing support
• Ongoing training and development opportunities
• Free on-site parking

Skills:
Administrator Commercial Microsoft Office Customer Skills

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