Customer Service Administrator (Maternity Cover)

Customer Service Administrator (Maternity Contract)

To manage the stock control daily, responding to customer queries regarding returns, and finding the best solution for the customer in the most efficient way, by following best practice procedures.

Working hours:

Mon-Thurs: 8:30am-4:30pm, Friday: 8:30am-3pm (36 hour work week)

Job Duties:

• Responding to enquiries from customers, through callbacks and e-mail responses on goods shortages and general stock queries.
• Action calls from customers and colleagues regarding shortages and mis picks of deliveries, liaise with couriers in relation to deliveries and PODs
• Ensure stock safety levels are monitored and adjusted according in conjunction with purchasing.
• All findings recording and actioned upon with managers approval.
• Ensure all stock in bin located and areas in presentable and logical format
• Running stock reports as required by the Branch Manager daily/weekly.
• Also run Gold Circle report highlighting outstanding items for gold customers
• Assist Branch Manager with various reports and duties
• General administrative duties such as data entry, updating excel spreadsheets and record keeping.

What youll need:

• 1-2 years office support experience
• Excellent communication skills
• Ability to prioritise a vast amount of job tasks daily.
• Proficient in the use of Microsoft office packages
• Positive attitude
• Experience within the production and manufacturing industry would be desirable

What youll get:

• Competitive salary
• Great working hours
• Early finish Friday
• The chance to join a leading employer
• Training and development opportunities

What you need to do now

This truly is a great role, if you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on

Skills:
Stock Management Customer Care Logistics Data Entry

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