Casual Public Area Cleaner - St. Pancras London Autograph Collection

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Euston Road, London NW1 2AR, United Kingdom
VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** GBP 15.53 hourly
**POSITION SUMMARY**
Public Area Attendant
_Extraordinary Operations_
Every guest interaction should be personalised and special- you can make this happen by taking ownership of each guest interaction, listening for cues and following up on cues to deliver a memorable experience.
If the guest asks for something, the phrase thats not my job/ thats not in my job description doesnt apply here or in any department in the hotel.
There is no such thing as no when it comes to a guest request- do what you need to do to meet request (engage with other colleagues, departments, expertise) or at the very least, find alternatives to present back to the guest when all other options are exhausted.
If youre not feeling happy about something, you firstly need to take ownership to fix it. Try to resolve this yourself and then if you need to, speak to your department leader/HR.
_Extraordinary Services_
Deliver an extraordinary guest service personalised, fun, engaging, caring, and attentive.
Deliver and support the hotel and brands service standards at every moment, including knowledge of the hotel, its history, the Navigator and the daily RWAY.
Attend and actively participate in all required training sessions including shift briefings and required meetings.
You are a role model for service and hospitality ensuring every guest is satisfied and will talk about their experience for years to come
_Extraordinary People_
Work as a strong and committed team member and colleague, as well as proactively nurturing all relationships.
Remember, it is your job, and if you are deliberately unhelpful, it means one of your colleagues will have to pick up the pieces.
_Extraordinary Innovation_
Proactively contribute ideas and share creative solutions to make St Pancras the best possible workplace and destination of choice for our guests.
Proactively problem solves and seeks to provide solutions along with any identified issues- whilst you may not be able to fix everything, coming with ideas as to how can help to speed things up!
_Human Resources_
Support all new team members by sharing knowledge, experiences, St Pancras Stories. Use all available on the job training tools to ensure you are up to date with the most recent and relevant information.
Participate and support managers and supervisors in the performance appraisal process, providing feedback as needed and taking ownership for your own performance and development.
Establish and maintain open, collaborative relationships with ALL team members.
_Finance_
Whilst you may not be responsible for a multi-million pound operation, you are responsible for its reputation!
You are responsible for operating within Marriott Internationals policies and procedures and ensuring that you sign off the relevant declarations should cash, key or card handling become a regular part of your role..
Youll need to know your stuff
To be aware of hotels layout and facilities.
Clean all public areas to the highest standards.
Empties all rubbish in public areas.
Restocks off products, toilets rolls and towels in public toilets.
Reports any maintenance issues immediately
Complies with COSHH and Health and Safety Standards.
Follows the lost property procedures.
Complies with Brand Standards when cleaning and getting each room ready for the guest arrival.
Youll be expected to deliver on the following
Deliver an exceptionally high standard of five star luxury lifestyle service for every guest interaction.
Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
You are expected to deliver service to your full potential when you are here.
Youre expected to maintain the cleanliness and hygiene standards of all areas at all times.
You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.
Follow all company policies and procedures
Perform other duties as assigned to meet business needs.
Your Key Measures for this role
Guest Satisfaction Survey Scores relating to room cleanliness.
Brand Standard Audit Scores
Your performance against your Goals.
I acknowledge that I have read and understand the contents of this job description.
You know youre doing a great job when:
You achieve a minimum of a P rating in your annual performance review
You are being recognised by guests for extraordinary hospitality and product knowledge
The overall hotel BSA, GSS, ESS and Trip Advisor goals are being achieved
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_#LI-Onsite_
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer todays traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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