Night Concierge,Pre-Opening - The St. Regis London

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Cedar House 750A Parkland Square, Capability Green, Luton BEDFO LU1 3LU, United Kingdom
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Night Concierge**
Coming soon to the heart of Mayfair, **The St. Regis London** marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.
As **Night Concierge** , you will be a key ambassador of the hotel during overnight hours, delivering exceptional, personalised service while ensuring a seamless and reassuring guest experience throughout the night. You will play an important role in connecting guests to the very best of London, anticipating their needs and curating thoughtful arrangements, all while maintaining a calm, discreet and professional presence. This role is ideal for a confident and serviceoriented individual who thrives in an independent, detailfocused environment and takes pride in exceeding expectations.
**Key Responsibilities**
Respond to guest requests for special arrangements or services, including transportation, dining reservations and personal requests, particularly during overnight hours
Anticipate and fulfil guest needs with efficiency, discretion and a personalised approach
Provide knowledgeable recommendations on the hotel and surrounding area, including latenight and earlymorning options
Handle all guest calls, messages and requests promptly, ensuring accurate followup and resolution
Coordinate with Front Office, Housekeeping, Security and other departments to ensure smooth operations
Maintain accurate records of guest interactions and update logbooks for effective shift handovers
Resolve guest concerns with professionalism, empathy and a solutionfocused mindset
Maintain a visible yet discreet presence, ensuring guest comfort, safety and wellbeing overnight
Uphold brand standards in service delivery, presentation and communication at all times
Support prearrival preparations and daytime operations through effective overnight planning
**Core Competencies**
We are seeking a composed and servicedriven professional who demonstrates confidence, discretion and a passion for guest experience. You will bring strong organisational skills and the ability to work independently. You should have:
Previous experience in a Concierge or guestfacing role, ideally within a luxury hotel environment
A strong passion for customer service and personalised guest engagement
Excellent communication and interpersonal skills, with a professional and calm approach
Ability to work independently and make sound decisions during overnight shifts
Strong organisational skills and attention to detail
Good knowledge of London, including key attractions, transport and services (advantageous)
Ability to multitask effectively while maintaining composure in a quiet but dynamic environment
High level of discretion and professionalism
Impeccable personal presentation aligned with luxury standards
A collaborative mindset, ensuring effective communication with day and night teams
At **The St. Regis London** , our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
_Financial Rewards_
Competitive salary designed to recognise excellence
Workplace pension
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
_Career Development_
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes
Continuous learning through structured programmes
Premium e-learning platform access
Be part of an exclusive pre-opening experience shaping the future of the property
_Wellbeing Support_
Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
Food & Beverage discounts across Marriott properties
Year-round wellbeing initiatives and wellness activities
_Recognition & Appreciation_
Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
Vibrant social calendar with team events and engagement activities
_*Terms and Conditions Apply_
_Eligibility_
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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