Junior Concierge,Pre-Opening - The St. Regis London

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 37 Conduit St, Mayfair, London W1S 2YF, United Kingdom
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Junior Concierge**
Coming soon to the heart of Mayfair, **The St. Regis London** marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies _'Live Exquisite'_ a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.
As **Junior Concierge** , you will support the Concierge team in delivering exceptional and personalised guest experiences, ensuring every request is handled with care, efficiency and attention to detail. You will assist guests with a wide range of arrangements while providing knowledge of the hotel and local area, contributing to a seamless and memorable stay. This role is ideal for a servicedriven individual who is passionate about hospitality and eager to develop within a luxury concierge environment.
**Key Responsibilities**
Assist guests with requests for transportation, dining reservations, experiences and local services
Provide accurate and engaging information about the hotel, local attractions and events
Respond promptly to guest enquiries, calls, messages and requests
Coordinate with departments such as Front Office, Housekeeping and Butlers to fulfil guest needs
Support the Concierge team in planning and organising guest arrangements
Follow up on requests to ensure complete guest satisfaction
Maintain accurate records of guest interactions and update concierge logs
Monitor guest areas where required, ensuring comfort and service standards are upheld
Assist with special guest requests and personalised arrangements
Uphold confidentiality and professionalism in all guest interactions
Follow all company policies, procedures and luxury service standards
**Core Competencies**
We are seeking a motivated and engaging individual with a passion for guest service and local experiences. You should have:
A strong interest in hospitality and concierge services
Excellent communication and interpersonal skills
A warm, professional and approachable manner
Good organisational skills and attention to detail
Ability to work efficiently in a fastpaced environment
A proactive mindset, anticipating guest needs and supporting the team
Interest or knowledge of local attractions, dining and experiences
A collaborative approach, working closely with operational teams
Impeccable personal presentation aligned with luxury brand standards
A willingness to learn and develop within a Concierge career
At **The St. Regis London** , our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
_Financial Rewards_
Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
_Career Development_
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes
Continuous learning through structured programmes
Premium e-learning platform access
Be part of an exclusive pre-opening experience shaping the future of the property
_Wellbeing Support_
Private Medical Insurance
Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
Food & Beverage discounts across Marriott properties
Year-round wellbeing initiatives and wellness activities
_Recognition & Appreciation_
Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
Vibrant social calendar with team events and engagement activities
_*Terms and Conditions Apply_
_Eligibility_
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Full job description from WhatJobs. Apply for this role →