Guest Service Agent

**Job Identification:**
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
**Salary** 12.71 per hour
**Exceptional Hospitality Starts with You**
**Our world of rewards:**
**Travel and food discounts:** - discounted hotel nights plus 50% off F&B (subject to individual outlets)
**200 Team Member Referral Program**
**Free Car Park**
**Free bus fares** to andfrom the city center. (A1,A3 & A4)
**Holiday:** 28 daysincluding bank holidays (increasing yearly)
**Pension scheme**
**Discounted meals** on duty
**Discounted dental and health cover**
**High street discounts:** with Perks at Work
**Free uniform**
**Grow your career!**
**Personal Development** : programmes designed to support your career and achieve your goals
Here's what you'll do during a typical day:
**Deliver a warm welcome:** Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
**Support efficient check-out:** Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
**Provide hotel and local knowledge:** Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
**Promote hotel services:** Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
**Delight our guests:** Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**Join an Award-Winning Workplace Culture**
At Hilton, we dont just deliver exceptional experiences for our guestswe build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the Worlds Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, were setting new standards for the future of travel.
Whether youre starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careerand help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why were more than a great place to staywere a great place to work.

Full job description from WhatJobs. Apply for this role →