Night Receptionist

**Job Identification:**
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
**Salary** Competitive
Waldorf Astoria London - Admiralty Arch is seeking a Night Receptionist to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.
This is a unique opportuny for an experienced luxury hotelier to join the founding team and help shape the guest experience at this landmark hotel.
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Caf Boulud by Daniel Boulud - bringing together two of the worlds most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hiltons flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the worlds most sought-after destinations.
**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2026**
_Proudly voted by our Team Members_
**A World of Rewards**
Complimentary, nourishing meals provided while on duty
Exceptional development programmes, designed to support and accelerate your growth at every stage
Opportunities to make a meaningful impact through our industryleading Corporate Responsibility initiatives
Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
High street savings through Perks at Work
28 days holiday, including bank holidays, rising to 33 days with length of service
We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.
**Here's what you'll do during a typical day:**
As a Night Receptionist, you will provide refined overnight frontofhouse service, ensuring guests enjoy a seamless, secure, and distinguished experience from arrival through departure. You will also complete all night audit procedures with precision and discretion.
As a key contributor to guests first and lasting impressions, the Night Receptionist is expected to perform all responsibilities to the highest standards of ultraluxury hospitality, including:
Resolving guest enquiries efficiently while achieving consistently positive outcomes
Delivering an exceptional overnight reception experience, including checkin, checkout, and completion of all audit procedures as required
Keeping the Night Manager and Night Reception Supervisors fully informed of guest feedback and any operational matters arising overnight
Demonstrating impeccable service standards and professional conduct at all times
Participating in required training and supporting the development of the Night Team
Maintaining comprehensive knowledge of room categories, rates, packages, promotions, and hotel offerings to confidently support daily operations
Maximising room occupancy through refined upselling techniques and promotion of hotel services and facilities
Processing foreign currency, credit card, and cash transactions accurately and in accordance with hotel credit policies
Operating frontofhouse equipment and property management systems in full compliance with company policies and procedures
Upholding all company brand and service standards
Supporting other departments as required to ensure seamless hotel operations
**What are we looking for?**
Night Receptionists representing Hiltons luxury brands consistently act in the best interests of our guests while collaborating closely with fellow Team Members. To succeed in this role, you will demonstrate the following attributes:
Previous experience within a customerfocused or servicedriven environment
A positive, calm, and professional demeanour with strong communication skills
A genuine commitment to delivering personalised, hightouch guest service
Impeccable grooming and presentation standards
The ability to work independently as well as collaboratively within a team
A competent level of IT and systems proficiency
Flexibility and availability to work overnight shifts
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience handling cash and financial transactions
Prior experience within a luxury or ultraluxury hospitality or serviceled environment is highly desirable.
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**Join an Award-Winning Workplace Culture**
At Hilton, we dont just deliver exceptional experiences for our guestswe build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the Worlds Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, were setting new standards for the future of travel.
Whether youre starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careerand help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why were more than a great place to staywere a great place to work.

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