IT Coordinator,Pre-Opening - The St. Regis London

**Additional Information**
**Job Number**
**Job Category** Information Technology
**Location** 37 Conduit St, Mayfair, London W1S 2YF, United Kingdom
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**IT Coordinator**
Coming soon to the heart of Mayfair, **The St. Regis London** marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.
As **IT Coordinator** , you will play a key role in ensuring the smooth and efficient operation of all hotel technology systems, supporting both operational teams and the guest experience. You will troubleshoot technical issues, maintain hardware and software systems, and provide timely support to ensure minimal disruption to hotel operations. This role is ideal for a proactive and solutionfocused individual who thrives in a fastpaced environment and is passionate about delivering reliable and efficient IT support within a luxury hospitality setting.
**Key Responsibilities**
Provide daytoday IT support across the hotel, troubleshooting hardware and software issues
Diagnose and resolve system errors, technical malfunctions and connectivity issues
Maintain and support IT infrastructure, including computers, printers, networks and peripheral equipment
Install, configure and upgrade hardware and software systems as required
Support telecommunication systems and ensure seamless connectivity across the property
Liaise with external vendors or technicians for advanced technical issues and repairs
Monitor and maintain system performance, ensuring reliability and security at all times
Assist with the management of user accounts, access controls and system permissions
Support hotel systems including Property Management Systems (PMS), Point of Sale (POS) and network applications
Maintain accurate records of maintenance activities, issues and resolutions
Ensure compliance with IT security policies and data protection procedures
Provide technical guidance and support to colleagues across departments
Identify and report potential risks, faults or opportunities for system improvements
Follow all company health, safety and security procedures
**Core Competencies**
We are seeking a technically skilled and organised professional with a strong service mindset. You should have:
Previous experience in IT support or a technical role, preferably within a luxury hotel environment
Good knowledge of computer hardware, software, networking and troubleshooting techniques
Ability to diagnose and resolve technical issues efficiently and effectively
Strong problemsolving skills with a proactive and solutionfocused approach
Good organisational skills and attention to detail
Excellent communication skills, with the ability to explain technical matters clearly
Ability to work independently and manage multiple tasks in a fastpaced environment
A collaborative mindset, supporting various departments across the hotel
High level of integrity and awareness of IT security and data protection standards
Professional presentation and a commitment to service excellence
Physical capability to meet the operational demands of the role
At **The St. Regis London** , our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
_Financial Rewards_
Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
_Career Development_
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes
Continuous learning through structured programmes
Premium e-learning platform access
Be part of an exclusive pre-opening experience shaping the future of the property
_Wellbeing Support_
Private Medical Insurance
Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
Food & Beverage discounts across Marriott properties
Year-round wellbeing initiatives and wellness activities
_Recognition & Appreciation_
Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
Vibrant social calendar with team events and engagement activities
_*Terms and Conditions Apply_
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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