Repairs Planner

Job Title: Repairs Planner / Scheduler
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Location: Potters Bar, Hertfordshire
Salary: Up to £28,000 per annum
Job Type: Full-time, Permanent
About the Role:We are currently seeking a proactive and organised Repairs Planner / Scheduler to join our busy maintenance team based in Potters Bar. In this key role, you will be responsible for scheduling and coordinating repairs and maintenance works across a portfolio of residential properties. You'll act as a vital link between tenants, operatives, and management to ensure efficient service delivery and high levels of customer satisfaction.
Key Responsibilities:

• Efficiently schedule and coordinate repairs and maintenance jobs for operatives and contractors.
• Liaise with tenants to arrange suitable appointments and keep them informed throughout the process.
• Monitor and manage operative diaries to maximise productivity and reduce downtime.
• Raise, allocate, and close work orders using internal systems.
• Track and follow up on outstanding repairs, ensuring jobs are completed within agreed timeframes.
• Work closely with the repairs management team to prioritise urgent works and ensure compliance with KPIs and service level agreements.
• Provide administrative support and maintain accurate records.

Requirements:

• Previous experience in a planning/scheduling role within repairs, maintenance, social housing, or a similar fast-paced environment.
• Strong organisational and time management skills.
• Excellent communication skills – both verbal and written.
• IT literate, with experience using repairs management systems (e.g. DRS, Orchard, Northgate, or similar).
• Ability to remain calm under pressure and juggle competing priorities. xwwtmva
• A team player with a problem-solving attitude and customer-focused approach.

Benefits:

• Competitive salary up to £28,000 per annum
• 25 days holiday + bank holidays
• Pension scheme
• Opportunities for training and progression
• Supportive team environment

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