Policy, Research & Engagement Officer

Your new company
Hays are delighted to be recruiting on behalf of a respected public sector organisation that provides support, information and advocacy services to individuals who have been impacted by challenging and sensitive life experiences. This organisation is committed to delivering a person-centred, trauma-informed service while helping shape policy, research and stakeholder engagement across a high-profile area of public interest.

Your new role
As Policy, Research & Engagement Officer, you will act as the first point of contact for enquiries, providing information, guidance and signposting to relevant support services. You will engage with stakeholders in a sensitive and professional manner, ensuring a trauma-informed and person-centred approach at all times.Key duties will include:

• Managing incoming enquiries from service users and stakeholders.
• Providing information, advice and guidance, referring individuals to appropriate specialist and general support services where required.
• Maintaining accurate records using a case management system or similar database.
• Ensuring all personal and sensitive information is handled in accordance with data protection requirements.
• Collating, analysing and preparing information to support senior colleagues in delivering key organisational objectives.
• Undertaking research and information gathering to support policy development activities.
• Monitoring enquiries and engagement activity and producing statistical reports.
• Assisting with the development of communications materials and stakeholder updates.
• Monitoring media coverage and relevant developments across the sector.
• Supporting website and digital communication activities to raise awareness of the organisation's work.
• Providing administrative and coordination support to meetings, panels and advisory groups.

What you'll need to succeed

• Experience in an engagement, advisory or customer-facing role involving interaction with service users, clients or stakeholders.
• Knowledge and understanding of trauma-informed approaches.
• Experience supporting policy development, research projects or drafting written materials such as briefing papers, reports or guidance documents.
• Experience gathering and analysing evidence to support decision-making and policy recommendations.
• Experience handling confidential and personal data to a high standard.
• Experience creating communication materials for a range of audiences.
• Experience producing reports and presenting statistical information.
• Strong relationship-building skills with a variety of internal and external stakeholders.
• Excellent organisational skills with the ability to manage competing priorities and respond to changing demands.
• Strong IT skills, including information management systems, databases and Microsoft Office applications.
• An understanding of the role of media, social media and the wider political and public affairs environment.

Desirable Criteria

• Experience supporting victims, survivors or other vulnerable groups within an engagement, advisory or support capacity.

What you'll get in return

• Hybrid working
• Office based in Belfast City Centre
• £15.83 per hour
• 6 months with potential for extension

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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