Housing Advisor

Housing Advisor - Band 5
Location: Portadown Office
Salary: £16.90 per hour
Hours: 37 hours per week
Duration: Temporary, Full-Time
Working Pattern: Monday - Friday, 9am - 5pm

Application Deadline: 5pm 9th October 2026

Apple Recruitment are currently recruiting for a Housing Advisor (Band 5) on behalf of a public sector organisation based at the Portadown Office.

This is an excellent opportunity for a customer-focused professional to provide housing advice and support, carry out housing and homelessness assessments, manage a caseload and work closely with customers and other stakeholders.

Key Duties

• Carry out housing and homelessness assessments in accordance with relevant legislation, policies and procedures.
• Manage an allocated caseload and ensure cases are progressed appropriately.
• Undertake reassessments where required.
• Respond to customer enquiries and telephone calls in a professional and timely manner.
• Provide appropriate housing advice, information and support to customers.
• Prepare and respond to MLA enquiries.
• Represent the organisation at relevant meetings.
• Work effectively with colleagues, partner organisations and other professional services.
• Communicate effectively with customers and stakeholders, including in challenging situations.
• Manage and prioritise workload effectively to ensure customer needs are addressed.
• Maintain accurate and up-to-date records and case information.
• Carry out duties in accordance with relevant organisational policies, procedures and requirements.
• Maintain a professional, customer-focused approach at all times.

Essential Criteria Applicants must demonstrate:

• Previous experience in a customer-focused environment, with less than 1 year's experience acceptable.
• Ability to communicate effectively with customers, colleagues and other professionals.
• Ability to manage and prioritise a caseload and competing demands.
• Good organisational and problem-solving skills.
• Ability to work effectively both independently and as part of a team.
• Basic IT proficiency.

How to Apply If you wish to apply or would like more information, please email your CV to Darcie at

Application deadline: 5pm on 9th October 2026.

All details will be treated in the strictest confidence.

Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

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