Customer Success Lead (EMEA & APAC)

Customer Success & Support Enterprise Solutions Hybrid London, UK Full-Time

Customer Success Lead (EMEA & APAC)

Work with engineering teams at high-growth startups and enterprises to ensure seamless adoption of Theme Framer.

What You Will Do

• Manage enterprise customer lifecycles, quarterly business reviews (QBRs), and training workshops.
• Identify expansion opportunities and collaborate with product engineering on client feedback.
• Maintain industry-leading Net Promoter Scores (NPS) and customer retention metrics.

What We Are Looking For

• 5+ years in Technical Customer Success or Account Management at a B2B SaaS company.
• Excellent communication and executive presentation skills.

Bonus Qualifications

• Technical background or ability to understand developer workflows and APIs.

Primary Technology Stack

100% Employer-Covered Health & Dental

Meaningful Equity Ownership

Remote-First Setup Stipend ($2,500)

Flexible Time Off & Mental Health Days

Annual Company Engineering Retreats

$2,000 / Year Continuous Learning Budget

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