Venues Assistants

Based primarily at The Hideaway on Regent Street Campus, with occasional shifts at other campuses as required.

Hours

Zero-Hour Contract but you will work approximately 5-8 hours per week. Shifts vary weekly and may include daytime, evening, and night shifts during term time, with occasional weekends.

Availability

September 2026- April 2027

Remuneration

£13.84 per hour

Closing Date

20th April 2026

Please only apply if you are going to be a student for the academic year commencing September 2026. You will only be able to hold one part-time staff role during the academic year so please do not apply for multiple roles. If we feel when you are interviewing/assessing you will be suitable for another role we will flag this.

Job Purpose

The Venues Assistant plays an important role in supporting the day-to-day operations of The Hideaway, helping to create a welcoming and engaging environment for students and visitors. Venue Assistants support café and bar service, assist with the delivery of events, and contribute to maintaining high standards of customer service and venue presentation.

Working as part of the venue team, Venue Assistants support Team Leaders during shifts and assist with operational tasks to ensure the smooth running of the space.

Responsibilities

• Provide friendly and efficient customer service, creating a welcoming and inclusive environment for students and visitors.
• Prepare and serve café beverages and bar drinks in line with venue standards, maintaining knowledge of drink specifications, ingredients, and preparation methods.
• Support the smooth running of café and bar operations during shifts, ensuring service areas remain organised and operational.
• Maintain the cleanliness, organisation, and presentation of the venue, including bar areas, customer spaces, and storage areas.
• Receive and organise deliveries, support stock rotation, and maintain organised stock storage areas.
• Support stock checks and basic inventory tasks to ensure products are available and stored correctly.
• Assist with the setup, delivery, and pack-down of events hosted at The Hideaway, including preparing the space and supporting event organisers during the event.
• Follow all health and safety procedures, including responsible alcohol service and reporting incidents where necessary.
• Work collaboratively with Team Leaders and other Venue Assistants to ensure the venue operates efficiently.
• Engage with training and development opportunities to build skills across different areas of venue operations and support progression within the venue team.

What's in it for you?

• Truly flexible working - you'll never be asked to work over a lecture.
• Access to our employability support and development programme
• Access to the employee assistance programme
• Team socials and staff parties
• Experience working in a varied and fast-paced environment.
• A fun working environment and great culture - you get to work with your fellow students!

Person Specification

Qualifications

• Previous experience in hospitality, café, bar, or customer service environments is desirable but not essential.
• Experience working as part of a team is beneficial.

Skills, Knowledge and Expertise

• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced customer-facing environment.
• Ability to follow instructions and learn new skills quickly.
• Good organisational skills and attention to detail.

Values and Behaviours

• A positive and enthusiastic approach to customer service.
• Reliability and willingness to support the team during shifts.
• Ability to work collaboratively as part of a team.
• Willingness to take part in training and development opportunities within the venue.

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