Multilingual Dutch & English Speaking Customer Advisor

Overview

We are seeking a motivated and customer‑focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings.

This is a sales‑driven position, ideal for someone who thrives in a fast‑paced, target‑led environment. Fluency in Dutch and English is essential.

Location: Hybrid Once Fully Trained - Canary Wharf, London

Salary: £12.79 per hour + uncapped commission (OTE £3,000 annually)

Hours: Full time: 37.50 per week, Between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.

Training: Fully office‑based

Key Responsibilities

Convert inbound calls into confirmed holiday bookings

Conduct needs‑based conversations to recommend tailored travel packages

Maximise revenue through upselling and cross‑selling

Manage booking amendments, cancellations and confirmations

Follow up on leads and support outbound activity during peak periods

Maintain accurate customer records and follow internal procedures

What You'll Bring

Fluent Dutch and English

Proven success in a sales‑driven or customer‑facing environment

Strong commercial awareness and confidence in closing deals

Excellent communication and rapport‑building skills

Resilience, professionalism and a results‑driven mindset

Ability to multitask across calls, systems and admin

Experience in travel, tourism or hospitality is an advantage

Understanding of call centre KPIs and performance culture

What's on Offer

Life insurance scheme

Perkbox membership

Eye test vouchers

Excellent training and induction programme

Modern, recently built premises with staff facilities

Corporate discounts (gym, restaurants, bars, hairdressing and more)

Smart‑casual dress code

Charity and fundraising events

Incentives, prizes and performance rewards

NVQ qualifications & apprenticeship opportunities

Recommend‑a‑friend bonus scheme

To apply for this position, please submit an up‑to‑date CV, or contact Nikola or Anita on (phone number removed) for further details

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