General Manager

General Manager – Brew+Bao Scarborough
We’re looking for an enthusiastic, experienced and hands-on Venue Manager to lead our fantastic team at Brew+Bao Scarborough.
This is an exciting opportunity for someone who thrives in a fast-paced hospitality environment and is passionate about delivering exceptional customer experiences. You’ll be responsible for the day-to-day running of the venue, leading and developing the team, driving sales and ensuring the highest operational standards across every aspect of the business.
Key Responsibilities
Leadership & Team Management

• Lead, motivate and inspire the venue team to deliver outstanding customer service.
• Recruit, train and develop team members, identifying future talent within the business.
• Conduct performance reviews and provide coaching and support where required.
• Create and manage staff rotas, ensuring labour is allocated efficiently and within budget.
• Act as a positive role model, maintaining high standards across the venue.

Operations

• Oversee the day-to-day running of the venue, ensuring every shift operates smoothly.
• Ensure all bookings, including the venue’s inn rooms, are managed efficiently.
• Coordinate all events, ensuring they are planned and communicated effectively across the team.
• Maintain excellent cellar standards and ensure beer quality is consistently high.
• Report maintenance issues and equipment faults promptly.
• Conduct regular venue audits to ensure cleanliness, presentation and operational excellence.

Customer Experience

• Deliver an exceptional guest experience at every opportunity.
• Handle customer feedback and complaints professionally and effectively.
• Develop and implement ideas to attract new customers and encourage repeat visits.
• Maximise the potential of the venue’s event spaces through proactive promotion and sales.

Commercial Performance

• Monitor sales, labour costs, stock levels and profitability.
• Minimise waste and identify opportunities to improve efficiency.
• Analyse sales performance, customer trends and competitor activity to support business growth.
• Produce regular reports on revenue, costs and operational performance.
• Work with the Operations Manager and Director of Bar Operations to optimise product range and venue performance.

Compliance & Standards

• Ensure the venue operates in line with all licensing legislation and company policies, including Challenge 25 and Ask for Angela.
• Maintain the highest standards of health, safety and food hygiene.
• Ensure all team members understand and follow company procedures.
• Take overall responsibility for the safe and compliant operation of the premises.

Marketing & Community

• Support local marketing initiatives and promotions.
• Monitor social media activity relating to the venue and help generate engagement and footfall.
• Represent Brew+Bao professionally within the local community.

About You
We’re looking for someone who has:

• Previous management experience within hospitality, pubs, bars or restaurants.
• A passion for delivering outstanding customer service.
• Strong leadership and people management skills.
• Experience recruiting, training and developing teams.
• Excellent organisational and communication skills.
• Good commercial awareness with the ability to understand sales and financial reports.
• A proactive, solutions-focused approach to problem solving.
• Flexibility to work evenings, weekends and bank holidays as required.

Benefits

• Salary from £30,000 per year
• Company pension
• Discounted or free food
• Staff discounts across Brew York venues
• Ongoing training and development
• Opportunity to grow within one of Yorkshire’s leading independent hospitality businesses

If you’re an experienced hospitality professional looking for your next challenge and want to lead an exciting venue with a passionate team, we’d love to hear from you

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