Operations Manager

Job Title: Operations Manager – Complex Care

Location: London (Hybrid)

Salary: £55,000 – £65,000 + bonus + car

Sector: Healthcare / Complex Domiciliary & Community Care

About the Role

Are you an experienced, commercially minded, and CQC-savvy operational leader looking to make a meaningful impact in complex care?

We are working with a highly respected, high-growth complex healthcare provider to find an Operations Manager to oversee their London services.

In this key leadership position, you will drive operational excellence across high-acuity nurse-led community care packages (including spinal injuries, brain injuries, tracheostomy, and ventilation). You will take charge of service delivery, team leadership, compliance, and growth, ensuring clients receive bespoke, compassionate, and CQC-compliant care.

Key Responsibilities

Operational Leadership: Oversee day-to-day operations across London, ensuring all complex care packages are delivered safely, efficiently, and to exceptional standards.

CQC Compliance & Quality Assurance: Partner with Registered Managers and clinical leads to maintain "Good" and "Outstanding" CQC ratings, driving continuous quality improvement.

Team Development & Care Delivery: Lead, mentor, and empower field care supervisors, care coordinators, and support staff to build a high-performing culture.

Financial & Commercial Oversight: Manage operational budgets, optimise rota management, monitor KPIs, and contribute to business development across the region.

Stakeholder Management: Build and maintain strong relationships with local authorities, ICBs, hospital discharge teams, clients, and families.

What We Are Looking For

Proven Experience: Demonstrable track record as an Operations Manager, Area Manager, or senior Registered Manager within complex domiciliary care or high-acuity healthcare services.

Regulatory Expertise: In-depth knowledge of CQC regulations, Fundamental Standards, and adult safeguarding protocols.

Leadership Skills: Strong people management capabilities with a proven track record of inspiring teams and reducing staff turnover.

Commercial & KPI Focus: Confident managing budgets, optimising package margins, and expanding service coverage.

Location: Based in or around London with the flexibility to visit client sites and offices across the region.

What’s on offer?

Competitive base salary (£55,000 – £65,000 dependent on experience)

Performance-related bonus scheme

Car allowance

Hybrid working flexibility

Healthcare and wellbeing package

Clear pathways for career progression into senior executive leadership

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