Software Supportability Manager

Security Cleared | Software Supportability Manager | £90k | Bristol | onsite 2/3 days p/week

Abatec is recruiting a Software Supportability Manager to join our client’s Through Life Support Engineering team, supporting engineering programmes within the defence sector.

Working within an Integrated Logistics Support (ILS) team, you will develop and deliver support solutions for products, systems and equipment, with a particular focus on hardware, software, firmware, data and network infrastructure.

Applicants must be sole UK nationals and eligible for Security Clearance.

As a Software Supportability Manager, you will:

• Lead the Software Support discipline, ensuring the quality of Integrated Product Support (IPS) activities throughout the programme lifecycle.
• Work closely with the customer to understand requirements, define problems and develop appropriate support solutions.
• Plan, implement and manage improvements to digital assets, services, processes and systems.
• Lead working groups involving stakeholders and industry partners.
• Analyse service reports and in-service data to identify improvements.
• Support the capture and management of requirements for future capabilities and support services.
• Provide specialist input on software and cyber-related matters, contributing to programme IPS Element Plans.
• Define software maintenance concepts and through-life support solutions in collaboration with stakeholders.
• Develop software support requirements and ensure these are incorporated into system design.
• Support software reliability and supportability activities.
• Assess software obsolescence and identify technology refresh requirements.
• Prepare Software Maintenance Analysis Reports, Software Support Analysis Reports and Software Support Case Reports.
• Maintain effective customer relationships and ensure deliverables meet agreed requirements.

Our client requires a Software Supportability Manager with:

• A bachelor’s degree in engineering or a closely related discipline.
• Relevant supportability engineering experience within a highly regulated industry, such as aerospace, nuclear, maritime, infrastructure, or oil and gas.
• A good understanding of integrated hardware, software, firmware, data and network infrastructure solutions for defence products.
• Experience taking ownership of support deliverables from initial requirements through to completion.
• Experience investigating and assessing support solutions using in-service data and developing verifiable process improvements.
• The ability to organise stakeholder meetings, gather relevant information and drive projects and solutions forward.
• An understanding of systems engineering principles, including requirements management, integration, verification and validation.

Desirable experience includes:

• Supportability engineering within the UK defence industry.
• Support, service or process design within a highly regulated environment.
• Knowledge of UK defence products and common in-service or supportability issues.
• An understanding of the wider supportability challenges and trade-offs faced by UK defence customers.

To apply, please submit your CV to Abatec.

If you would like more information, or to apply for this vacancy, please contact Tyler Davies on (phone number removed).

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Abatec Ltd is working as an employment business on behalf of its client

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