Position: Service Coordinator
Location: Emsworth, Hampshire
Salary: £30,000 - £35,000 (DOE)
We currently have an opportunity available to join the office team within a well-known and expanding plumbing and heating contractor based out of their offices in Emsworth.
Due to consistent growth, the office team are looking for a well-organised, friendly and vibrant personality to join their close-knit team and support with scheduling, administration and customer support.
Service Coordinator Job Overview
Taking inbound calls from customers within the domestic plumbing and heating sector
Evaluating their needs, which will be a mixture of emergency breakdown repair requests, new boiler installations, and new bathroom fit-outs
Scheduling the engineers diaries, including job planning, route planning and ensuring that they have all the necessary parts to complete the jobs
Working alongside two long-standing office team members to cover the administration side of the business and any other tasks that need carrying out
Service Coordinator Job Requirements
A background within scheduling, administration and customer support, ideally from an engineer/maintenance company
Any experience with scheduling engineers, or experience within the plumbing and heating industry will be highly desirable
Strong customer service skills, confident in speaking over the phone and liaising with customers via email
Based within a commutable distance of Emsworth and comfortable working in the office
Service Coordinator Salary & Benefits
Basic salary £30,000 - £35,000, depending on experience
Monday - Friday, 8am - 5pm
1 hour lunch break
33 days holiday, including bank holidays
Parking on-site
Opportunities to pick up additional earnings/overtime at weekends if desiredBennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.
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