Housing Benefit Assessment Officer

Housing Benefit Assessment Officer

📍 Location: Ealing, W5 2HL
🏠 Working Pattern: Hybrid working with flexibility for remote working for the right candidate (first day attendance required for equipment collection and induction)
⏰ Hours: Part Time, 21 hours per week (3 days)
📅 Contract: 3 Months Initial Contract (Possible Extension)
🚀 Start Date: ASAP
💷 Pay Rate: £20.96 PAYE (£27.33 Umbrella)

We are currently recruiting for an experienced Housing Benefit Assessment Officer to join a busy Local Authority Housing Benefits team. This is an excellent opportunity for an experienced benefits professional looking for a flexible, part-time role with the option of predominantly remote working.

The successful candidate will be responsible for assessing and administering Housing Benefit and related benefit claims, ensuring applications are processed accurately and in line with current legislation and council policies.

Key Responsibilities

Assess new and ongoing Housing Benefit claims accurately and efficiently.
Process Housing Benefit applications, renewals and changes of circumstances.
Maintain accurate electronic records and update claim information as required.
Review and verify supporting evidence to determine benefit entitlement.
Liaise with customers, advisors and external agencies to obtain additional information.
Draft correspondence explaining benefit decisions and calculations.
Calculate benefit entitlement and payments in accordance with regulations.
Identify potential fraudulent claims and refer where appropriate.
Provide guidance and advice on Housing Benefit and Welfare Benefit regulations.Essential Requirements

✅ Detailed knowledge of Housing Benefit legislation and assessment processes
✅ Recent experience assessing Housing Benefit claims
✅ Experience working with Housing Rents and rent accounting systems
✅ Knowledge of Welfare Benefits and Universal Credit regulations
✅ Experience working within a Housing, Revenues or Benefits environment
✅ Strong customer service and communication skills
✅ Experience using Housing Benefit systems and Microsoft Office applications
✅ Ability to manage a varied workload and work independently in a fast-paced environment

We are particularly interested in candidates who have worked within:

Local Authority Housing Benefit teams
Revenues & Benefits services
Housing Needs or Temporary Accommodation services
Welfare Benefits administration environments

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