Senior Brand & Customer Manager

Our global pharmaceutical client based in London is recruiting for a Senior Brand & Customer Manager to join their UK & Ireland Contraception team on a temporary contract basis. In this role, you will play a key role in maximizing the value of our contraception strategic brand. You will be part of Women’s Health Marketing Team Cluster Northwest Europe and report to the Franchise Marketing Director. You will have 1 report to support you with an experienced marketing coordinator.

This is a full-time, temporary contract position initially offered for 12 months, with the possibility of extension. The role requires 37.5 hours per week, Monday to Friday, and offers hybrid working with 2–3 days split between home and the office. This role offers a competitive rate, plus 25 days’ holiday (pro rata) and additional benefits.

Role Responsibilities:

• Lead the brand squad’s team, build strategy and pull through cross-functionally tactical plan
• Drive cross-functional leadership by working closely with sales teams and internal stakeholders.
• Ensure alignment between marketing initiatives and sales objectives while fostering collaboration with medical, regulatory, and external partners to deliver integrated solutions.
• Lead the development and implementation of direct interaction-based and digital marketing campaigns, ensuring alignment with market landscapes, customer needs, and competitive dynamics.
• Govern compliant campaign ideation and execution while driving synergies between markets and optimising capabilities.
• Utilise customer insights and behaviour analysis to design personalised, data-driven campaigns that enhance engagement across multiple channels.
• Measure campaign effectiveness through key performance indicators (KPIs), and implement measures for continuous optimization.
• Gather and analyse competitive intelligence to anticipate market shifts and adapt strategies in the pharmaceutical environment.
• Oversee projects spanning various marketing channels, including face/face promotional and environment tools, promotional email, websites, and partner online platforms, ensuring campaigns are effectively executed and optimised.
• Lead demand Plan and co-lead forecast for the brand with women’s health Cluster Lead

Qualifications, Skills and Experience:

• Science related Degree or equivalent experience.
• Extensive experience (around 10 years) in marketing/digital in pharmaceutical product management, including project development, implementation, and control of marketing and digital activities within a pharmaceutical company or agency.
• In-depth knowledge of the pharmaceutical markets is essential, with experience in Women’s Health and a focus on contraception considered a significant advantage.
• Proven expertise in the UK pharmaceutical markets is required
• Ability to lead cross-functional teams and foster collaboration across diverse stakeholders, including sales, medical, regulatory, and external partners.
• Experience liaising with sales force to build efficient and impactful materials.
• Exceptional analytical abilities to solve complex problems and drive meaningful change.
• Agility and resilience to thrive in a dynamic, rapidly changing environment. Ability to work independently and collaboratively with an open mindset.
• ABPI code qualification (experienced with the UK code)

Due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has not been successful on this occasion. We appreciate your interest and wish you the best of luck in your job search

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