Housing Manager

Job Title: Housing Manager

Contract: Permanent/contract opportunity available

About the Role

We are looking to speak with experienced Housing Managers who can lead housing services, oversee tenancy management and ensure residents receive a consistent, high-quality service.

This is an opportunity for a confident housing professional to take responsibility for operational performance, team development, tenancy sustainment and the delivery of housing policies and procedures.

Key Responsibilities

Oversee day-to-day housing management operations and service delivery.

Lead, support and develop Housing Officers and wider housing teams.

Monitor rent arrears, tenancy sustainment, voids, complaints and service performance.

Manage escalated tenancy issues, anti-social behaviour cases and complex resident complaints.

Ensure compliance with relevant housing legislation, regulatory requirements and organisational policies.

Develop effective working relationships with local authorities, contractors and support agencies.

Review performance data, identify improvements and report on service delivery.

Promote a resident-focused culture and continuous service improvement.

About You

Proven experience in housing management, ideally within social housing or a local authority.

Previous team leadership or management experience.

Strong knowledge of tenancy management, housing legislation and compliance.

Experience managing performance, complex cases and service improvement.

Excellent leadership, communication and decision-making skills

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