Administrator

Administrator
Location: Plymouth, but can work from home in a hybrid working style. Some travel to Cornwall will be required
Salary: £19,828 (pro rata of £24,785) per annum rising to £20,442 (pro rata of £25,553) per annum after successful probation
Vacancy Type: Permanent (30 hours per week)
The role of the Administrator at First Light is to provide a central point of administration for the Cornwall and Plymouth Services.
The Administrator is responsible for ensuring that the information they provide is of the highest quality and that both client’s and operational staff needs are met. This includes responsibility for the day-to-day co-ordination and delivery of all administrative duties as well as creating and implementing new reporting systems to meet key performance indicators. They will also provide reception and telephone cover for our Plymouth office base when needed.
There is a requirement to be conscientious, meticulous and at all times act in a confidential manner. The Administrator should be highly motivated, flexible and able to work unsupervised. They must also be highly proficient in the use of Microsoft Word, Excel and Outlook and be able to create charts, filter and formulas in Excel using data from our client management systems (Halo and Oasis).
Key responsibilities:

• To provide administrative support to the Cornwall and Plymouth Services
• Create, develop, implement and maintain administrative systems
• Develop, implement and maintain data systems, including data inputting
• Maintain data integrity and compile and prepare reports using our own Client Management System and its data reporting program. Also using Word, Excel and PowerPoint in accordance with reporting deadlines
• To ensure data integrity of Client Management Systems (Oasis and Halo). Collate quarterly data and present to the Team Manager within the given deadline
• To manage shared e-mail inboxes and all other correspondence
• To ensure that all referral paperwork is processed effectively. This includes meeting the service criteria.
• Effectively deal with enquiries, either in person, on the telephone, and using own initiative to take action, highlight priorities and redirect enquiries in an efficient and prompt manner
• To maintain confidentiality as required within the role and to be able to work on issues of a sensitive or confidential nature in a confident and capable manner
• To ensure that all documents are referenced, filed and easily accessed on the electronic filing system in line with ISO 9001 quality management
• Deal with highly sensitive and confidential enquiries appropriately and within the boundaries of information governance
• Raise Purchase Orders

Essential requirements:

• Literacy skills and experience working with databases
• Have a good understanding of the impact of domestic abuse on victims and their children.
• Understand safeguarding issues (children and vulnerable adults) and the legal responsibilities surrounding these issues.
• Excellent telephone and interpersonal skills and ability to handle calls and enquires sensitively from a variety of stakeholders
• Handling confidential and sensitive information appropriately

Added benefits:

• A comprehensive induction and training programme.
• A well-being day per financial year (1st April to 31st March)
• Access to external supervision to discuss personal or emotional responses to traumatic cases, to ensure emotional and psychological well-being.
• Health and well-being resources including our staff Well-being Group, Staff Consultation Committee and active participation in our employee engagement platform.
• Access to an Employee Assistance Programme which includes a 24/7 telephone helpline offering medical, emotional and financial support.

Additional Information: The successful applicant will be subject to a Disclosure & Barring check, and a social media check conducted by a third party organisation as part of our Safer Recruitment process. Any future offer of employment is contingent on the satisfactory completion of these checks, as well as the receipt of two satisfactory employment references, with one being from your current or most recent employer. Please note that in some roles staff may be required to work from a home/office base in accordance with our Hybrid Working policy.
Deadline for receipt of applications: 26/10/2026
To Apply
If you feel you are a suitable candidate and would like to work for First Light, please click apply to be redirected to our website to complete your application

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