Customer Service Executive

Kenny Recruit’s client is a fast-growing, international group of companies established over 15 years ago. They’re looking for a Customer Service Executive to join their team and support both their customers and wider business operations.

This is a great opportunity for someone with around 1 year of experience in customer service, sales or an office-based role involving regular customer contact. If you’re organised, enjoy communicating with people and take pride in getting the administrative side of your work right, this could be the perfect next step in your career. With opportunities to develop your skills within a growing international business, this is an exciting role for someone looking to build their experience.

Location: Worcester

Contract: Full-time, £25,000 – £30,000 + benefits

Working Hours: 8:30am – 5:00pm, Monday – Friday

Office Based: 5 days in the office

The Role

Based in the Worcester office, you’ll work alongside a close-knit team and colleagues from across the business. Your day will involve supporting day-to-day customer service and administrative functions, including processing orders, responding to B2B customer queries via email and telephone, and helping to ensure the smooth running of warehouse operations where needed.

You’ll also have the opportunity to build customer relationships, proactively engage in upselling conversations and contact smaller trading businesses to help grow their partnerships with the company.

Responsibilities

• Manage assigned customer queries through the business’s communication platform, Front, and by telephone.
• Process customer orders received via email and telephone, proactively encouraging customers to transition to online ordering where appropriate.
• Manage sales enquiries, providing excellent advice, suggesting alternative solutions and identifying opportunities to upsell.
• Build strong customer relationships by delivering excellent service and understanding individual business requirements.
• Use internal systems to record and maintain accurate, up-to-date customer information and specific requirements.
• Proactively contact established and smaller clients to keep them engaged and informed about new products, events and self-service solutions, as well as following up after sample packs.
• Work closely with other departments, including Purchasing, Warehouse and Finance, to ensure all aspects of the customer journey are fulfilled.
• Discuss bespoke product opportunities with customers and support the creative process through to production.

Requirements

• A self-motivated and driven individual who is keen to learn, develop and improve.
• Around 1 year of experience in customer service, sales, account management or an office-based role involving regular customer contact would be beneficial.
• Strong organisational skills with the ability to multitask and manage priorities effectively.
• Excellent communication skills, with the confidence to liaise with customers and colleagues across different departments.
• Comfortable using computers and business systems, with the ability to learn new systems quickly.
• Experience using CRM systems, such as HubSpot, would be advantageous.
• Adaptable and open to change, with a positive attitude towards working in a growing business.
• Fluent in English.
• A team player who enjoys working collaboratively and building strong relationships.

Why Join Them?

• Competitive salary and benefits package.
• A close-knit team with a positive and collaborative working culture.
• Opportunities for career development and progression.
• A supportive and innovative leadership team.
• The chance to contribute to a growing international business.
• An opportunity to make a positive impact on sustainability and help create a world without waste.

Next Steps

Shortlisted candidates will be contacted regarding this specific role. If you haven’t heard from us within a week, please assume you have been unsuccessful on this occasion.We’d love to provide feedback to every applicant, but due to the volume of applications we receive, unfortunately this isn’t always possible. We may keep your CV on file and contact you about future opportunities that match your experience and interests.Alternatively, feel free to contact Kenny Recruit for a chat about this or any other opportunities that may be suitable for you

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