Hire Desk Controller

Job Title: Senior Hire Desk Controller

Location: Weston Super Mare

Salary: Up to £36,000 (DOE)

Job Type: Permanent, Monday – Friday, 42.5hours pw

Overview:

Unify are thrilled to be recruiting for a Senior Hire Desk Controller to join an established Plant Hire company focusing on the construction sector who are based in Weston Super Mare.

In the role of Senior Hire Desk Controller, you will be acting as the central contact for clients and key accounts, while taking charge of coordinating all hire activities. This is an excellent opportunity for someone with Team Leader experience to join a company that is committed to employee development, offering ongoing training, career progression and long-term career opportunities.

What’s on Offer?

• Enhanced annual leave, increasing with length of service
• Workplace pension scheme
• Wellbeing support
• Refer-a-friend scheme
• Discounted retail and gift card scheme
• Paid volunteering days to support charities and community initiatives
• Additional paid leave for eligible Government-supported volunteering roles (e.g. Reservists)
• Eye care vouchers and annual flu vaccination vouchers
• Living Wage Accredited Employer

What do I need?

• Experience managing multiple mailboxes
• Leadersip and mentoring experience
• Great customer service skills
• Prior experience within an Administration role
• Ability to prioritize tasks and adjust schedules as needed.
• Proficiency in IT systems, including Excel, Word, and Outlook.
• Excellent attention to detail and strong communication skills

Responsibilities:

• Overseeing multiple desk in the managers absence and ensuring timely processing of equipmet hire orders
• Act as the first point of contact for customer bookings and enquiries via phone and email.
• Collaborate closely with internal teams such as; Transport. Workshop and Sales as well as Customers
• Managing multiple mailboxes and multitasking multiple tasks
• Managing a volume of outgoing / incoming hires from customers
• Processing admin enquiries
• Checking availability of equipment and making sure details are correct and up to date
• Track ongoing hire agreements maintain accurate documentation.

Desirable:

• Previous leadership experience within the plant hire or construction industry is essential, with Team Leader experience as a Hire Controller desirable but not essential
• Experience of the Syrinx system however, training available

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