Customer Service Advisor

Customer Service Advisor
Location: Dinnington
Hours: Monday - Friday (9am-5pm)

About the Role

Our client is a successful business experiencing rapid growth, with a strong reputation for developing talent and offering excellent career opportunities across the UK, we are looking for a proactive and motivated Customer Service Advisor to join our team.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer service.

Key Responsibilities...

Answer incoming calls from customers and technicians, resolving queries efficiently with a focus on first-time resolution
Take ownership of customer concerns and improve satisfaction
Manage emails from central inboxes, ensuring emergency call-outs are raised accurately and promptly
Chase purchase orders for upcoming services and provide accurate cost information
Process service orders referred by the Service Team
Support customers with invoice queries
Maintain accurate data within our ERP system
Arrange hotel bookings for technicians as required
Escalate any issues that may impact customers or business operations
Promote additional products and services to support business growth
Develop a solid understanding of fire and security products to assist customers effectively
Support onboarding and training of new team members
Collaborate positively with internal teams across the business
Maintain excellent communication with customers and colleagues at all levels About You...

Strong communication and interpersonal skills
Customer-focused with a proactive approach to problem-solving
Organised with excellent attention to detail
Ability to manage multiple tasks in a busy environment
Team player with a positive and supportive attitude
Previous customer service experience is desirable If you’re looking to build a rewarding career in customer service with a company that values its people, we’d love to hear from you.

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