Service Manager

Service Manager- Modern Slavery and Human Trafficking SafeHouse

Location: Newcastle upon Tyne
Pay Rate: £20–£24 per hour, dependent on pay status and experience
Hours: 40 hours per week, Monday–Friday
Contract: Temporary, ongoing
Start Date: ASAP

About the Role

Supporting Futures is recruiting on behalf of a specialist charity for an experienced Service Manager to oversee a safehouse in Newcastle upon Tyne, supporting survivors of modern slavery and human trafficking.

This is an excellent opportunity for a compassionate and motivated professional with strong leadership skills and experience in safeguarding and support services. The successful candidate will play a key role in ensuring the safehouse delivers high-quality, trauma-informed support, helping survivors rebuild their lives and work towards independence.

Key Responsibilities

Oversee the day-to-day running of the safehouse, ensuring the service operates effectively and safely.

Lead, support and supervise staff, promoting a positive and supportive team environment.

Ensure the delivery of high-quality, person-centred and trauma-informed support to survivors.

Oversee safeguarding procedures, risk assessments and safety planning.

Ensure compliance with relevant policies, procedures and safeguarding requirements.

Work collaboratively with external agencies, including local authorities, housing providers, healthcare professionals and specialist support services.

Monitor service performance, maintain accurate records and contribute to reporting requirements.

Support continuous service improvement and ensure the needs of residents remain at the centre of the service.

About You

The ideal candidate will have:

Previous management or leadership experience within a support service, safehouse, supported accommodation or similar setting.

Experience supporting vulnerable adults, ideally survivors of modern slavery, human trafficking, domestic abuse or exploitation.

A strong understanding of safeguarding, risk management and trauma-informed practice.

Excellent communication, organisational and problem-solving skills.

The ability to lead a team, manage competing priorities and make sound decisions.

A compassionate, professional and non-judgemental approach.

An enhanced DBS registered on the Update Service or issued within the last 12 months.

Availability to start as soon as possible.

Supporting Futures - Supporting the people who support others.

Supporting Futures Consulting Ltd is acting as an employment agency and employment business in relation to this vacancy

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