Service Area Manager

Service Area Manager
Location: South West

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis is growing and we are recruiting a Service Area Manager for our Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction.

On a typical day you will:

Ensure all aspects of field safety across your engineers/mechanics.

Direct the performance of field maintenance and contractual service operations, performing regular 1:1 with your team.

Conduct field education training with your engineers.

Maintain customer quality assurance, managing the expenditure of labour and materials

Improve efficiencies, managing route schedules and callback rates

Authorise repair orders and tracking completion

Lead change to better efficiency and communication

What you will need to be successful:

Experienced in service delivery, and field management. Able to engage with a team of field based engineers.

Elevator/lift/Vertical Transportation industry experience is desired, but not essential.

Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment

Strong computer and technology skills, business acumen and a passion for customer service.

What’s In it For Me/Benefits:

Competitive salary

Company car or car allowance

Matched pension contributions of up to 6.5%

25 days holiday plus bank holidays

Option to purchase up to 5 additional days annual leave

Private healthcare

Employee Assistance Programme

Life assurance

Access to industry-leading training and development

Career progression opportunities with the world's leading lift and escalator company

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and build what’s next

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