ER Service Manager
Bristol
Are you an experienced Employee Relations professional with a strong technical background, confident managing complex cases and supporting teams…
An excellent opportunity for an experienced HR professional with a strong focus on employee relations, who is confident managing investigations, handling sensitive cases and providing hands-on support to managers and employees.
This is a varied, business-facing role for someone who enjoys being close to the action, building relationships across the business and providing a visible HR presence at different sites. You'll take ownership of employee relations matters, support managers through challenging situations and ensure cases are handled fairly, consistently and in line with employment legislation and company policies.
Alongside your core ER responsibilities, you'll have the opportunity to contribute to wider HR activities, projects and process improvements across the UK, with occasional involvement in European HR initiatives.
Job Title: ER Specialist
Location: Bracknell
Salary: £40,000 - £45,000, depending on experience
Key Responsibilities
Managing employee relations cases, including disciplinary, grievance, performance and absence management
Conducting workplace investigations, gathering evidence, interviewing relevant parties and documenting findings
Advising and coaching managers through complex and sensitive employee matters, including formal meetings and difficult conversations
Travelling to UK sites to investigate concerns, attend meetings and provide face-to-face HR support
Ensuring cases are managed promptly, professionally and in line with employment legislation and internal policies
Identifying potential ER risks and recommending appropriate, practical solutions
Supporting day-to-day HR queries and employee lifecycle processes
Contributing to HR projects, policy development, employee engagement and continuous improvement initiatives
Skills and Experience
Proven experience in a hands-on HR role with a strong emphasis on employee relations and case management
Experience conducting investigations and managing disciplinary, grievance and performance-related matters
Confidence advising managers, challenging them where necessary and guiding them through difficult people decisions
Comfortable travelling to UK sites to provide a visible and accessible HR presence
Good knowledge of UK employment legislation and HR best practice
Excellent communication, investigation and problem-solving skills
A proactive, pragmatic approach, with the ability to manage competing priorities and see cases through to resolution
Strong judgement, discretion and the ability to handle confidential information sensitivelyHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
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