Customer Service Advisor

Customer Services Advisor
Location: London
Monday to Friday plus 1 Saturday per month

Are you a confident communicator with a passion for delivering excellent customer service? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a proactive and organised Customer Services Advisor to join a busy, customer-focused team within a well-established and growing business.
This is a fantastic opportunity for someone who enjoys building relationships, solving problems and ensuring customers receive an exceptional level of service.
The Role
As a Customer Services Advisor, you’ll play a key role in maintaining strong customer relationships and supporting the smooth day-to-day running of commercial operations.
Key responsibilities include:

Handling incoming customer calls and emails professionally and efficiently.
Managing job bookings, responding to customer queries and completing general administration.
Maintaining accurate and up-to-date customer records and databases.
Supporting invoicing activities and ensuring deadlines are met.
Building and maintaining strong relationships with existing customers.
Developing new customer relationships and re-engaging with lapsed clients.
Working closely with internal teams, including Sales, Transport and Finance, to ensure a seamless customer experience. About You
We’re looking for someone who is enthusiastic, commercially minded and takes pride in delivering outstanding customer service.
You’ll ideally have:

Previous experience in customer service, administration or a similar fast-paced role.
Excellent verbal and written communication skills.
Strong organisational skills and exceptional attention to detail.
An analytical mindset and a proactive, can-do attitude.
The ability to work well under pressure and manage competing priorities.
Confidence using Microsoft Office at an advanced level.
A collaborative approach and the ability to build positive relationships with

What’s on Offer?

The opportunity to join an established and growing business.
A supportive, team-oriented working environment.
Training and ongoing professional development opportunities.
Access to health and wellbeing support.
On-site facilities, including secure parking and gym facilities at the head office

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