Working Hours: Monday to Friday, 08:30 - 17:00 (60 minute unpaid break)
Main Activities
Support customer implementation, upgrade and WMS projects across requirements gathering, Blue Yonder WMS configuration, integrations, testing, training, Go-Live and incident resolution.
Work with business stakeholders to understand requirements and turn them into clear, deliverable and SMART solutions within project timelines.
Document development specifications for integrations, interfaces, forms and labels, challenging requirements where necessary to ensure the most effective solution is delivered.
Identify opportunities to use standard Blue Yonder WMS functionality and configuration wherever possible, only progressing bespoke developments where required.
Support process improvement and customer change requests, as well as analysing and resolving incidents and helping to prevent recurring issues.
Support Go-Live activities, migration and the transition into the support function.
Maintain clear documentation around solutions and ways of working, alongside providing reporting and consultancy support when required.
What You Bring
Skills & Knowledge
3+ years’ experience working with Blue Yonder WMS across implementation, upgrade and support projects.
Experience delivering multiple WMS implementation projects within complex, multi-site or international supply chain environments, with hands-on configuration responsibility.
Strong functional knowledge of Blue Yonder WMS, alongside a good understanding of its technical capabilities. Certification would be advantageous.
Experience working on WMS integration projects, including customer and third-party integrations.
Strong problem-solving skills and the confidence to challenge requirements and drive towards the most effective solution.
Comfortable working with large business and IT teams and communicating effectively with stakeholders at all levels, from warehouse operations through to senior management.
A proactive, flexible and self-motivated approach, with the ability to take ownership and work collaboratively with others
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