Hotel Manager

We are looking for experienced, motivated and customer-focused Hotel Managers to oversee hotel operations and ensure guests receive an excellent standard of service.

Key Responsibilities

Oversee the day-to-day running of hotel operations.

Manage and support front-of-house, housekeeping, reception and food and beverage teams.

Ensure high standards of customer service and guest satisfaction.

Recruit, train, supervise and motivate staff.

Manage staff rotas, shift patterns and daily workloads.

Monitor budgets, costs, revenue and hotel performance.

Handle guest enquiries, complaints and feedback professionally.

Maintain health and safety, fire safety and hygiene standards.

Ensure rooms, facilities and public areas are maintained to a high standard.

Monitor bookings, occupancy levels and room availability.

Ensure compliance with company policies and relevant regulations.

Requirements

Previous experience in hotel management or a supervisory hospitality role.

Strong leadership, communication and organisational skills.

Excellent customer service and problem-solving abilities.

Ability to manage a team in a busy environment.

Good understanding of budgets, staffing and hotel operations.

Flexible approach to working hours, including evenings, weekends and bank holidays where required.

What We’re Looking For

A professional and welcoming approach.

A strong commitment to guest satisfaction.

The ability to lead, motivate and develop a team.

Someone who can take responsibility and maintain high standards

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