Senior Business Rates Officer

Basildon, Essex

£31/hour

Senior Business Rates Officer (Temporary)

Location: Basildon, Essex
Pay Rate: £31.00 per hour (umbrella)
Contract: 5 months, temporary
Hours: Full-time
Working Pattern: Hybrid – 1 day per week in the office

The Role

We are seeking an experienced Senior Business Rates Officer to coordinate a busy Business Rates team, overseeing billing, collection and recovery processes while ensuring accuracy, compliance and excellent service delivery.

This is an excellent opportunity for a knowledgeable Revenues professional with strong supervisory skills to support team performance, drive continuous improvement and maximise income collection.

Key Responsibilities

Coordinate workloads and monitor team performance, carrying out quality checks and addressing any issues.
Supervise, motivate and develop staff, providing coaching, guidance and performance management.
Oversee Business Rates billing, collection, recovery, grants, exemptions, discounts and reliefs.
Manage Business Improvement District (BID) levy collection processes.
Ensure legislation, policies and enforcement procedures are applied correctly.
Liaise with ratepayers, legal teams, courts, enforcement agents and other stakeholders to resolve complex cases.
Support annual billing, government returns and the resolution of system or process issues.
Monitor performance statistics, identify trends and implement improvements.
Ensure appropriate handling of sensitive information and compliance with data protection requirements.

About You

You will have previous experience in a supervisory role within Revenues and Benefits, with strong technical knowledge of Business Rates and debt recovery.

You will also demonstrate:

Experience managing and developing a team in a busy operational environment.
A good understanding of Business Rates legislation, billing, collection and enforcement.
Strong performance management and quality assurance skills.
Excellent communication, organisational and problem-solving abilities.
The ability to manage competing priorities and work effectively under pressure.
A professional, customer-focused approach and the confidence to liaise with a range of stakeholders.

An IRRV qualification, relevant professional qualification or a willingness to work towards one would be advantageous.

Interested?

If you have the technical expertise and leadership skills to make an impact in a busy Revenues team, we'd love to hear from you.

Apply today to be considered for this opportunity

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