Technical Project Coordinator

Technical Project Coordinator
Location: Little Eaton, Derby
Salary: £(phone number removed)
Working Pattern: Office-based with the potential for 1 day per week working from home

The Opportunity
We are recruiting for a Technical Project Coordinator to join a growing and ambitious digital services business based in Derbyshire.
This is an exciting opportunity for a highly organised and customer-focused individual who enjoys managing multiple projects, building strong client relationships and working closely with technical teams to deliver outstanding results.
You'll play a key role in coordinating website implementation projects, acting as the link between clients and internal teams to ensure projects are delivered effectively and on schedule.

The Role
As a Technical Project Coordinator, you will take ownership of projects from initial handover through to successful delivery and launch.
You'll be the primary point of contact for clients throughout the onboarding journey, ensuring expectations are managed, timelines are maintained and communication remains clear at every stage.
This role would suit someone who enjoys problem-solving, has excellent attention to detail and is comfortable working within a fast-paced environment where no two days are the same.

Key Responsibilities
Manage multiple client projects simultaneously from onboarding through to completion
Act as the main point of contact for clients via telephone, Microsoft Teams and email
Build strong client relationships and provide a first-class customer experience
Coordinate project activity between clients and internal technical teams
Gather project requirements, content and information required for delivery
Monitor project progress and ensure agreed deadlines and milestones are achieved
Proactively identify and resolve issues that may impact delivery timelines
Coordinate feedback and approvals throughout the project lifecycle
Carry out quality checks and ensure projects meet agreed requirements before launch
Deliver client training and support where required
Maintain accurate project updates and documentationAbout You
We're looking for someone who combines strong organisational skills with excellent communication abilities and a genuine passion for delivering a positive client experience.
You don't need to be a technical expert, but you will have a logical and technical mindset, be comfortable learning new systems and be able to communicate effectively with both clients and technical teams.

Skills & Experience
Essential
Previous experience within a project coordination, implementation, onboarding, account management or client services role
Strong customer-facing communication skills
Experience managing multiple tasks and deadlines simultaneously
Confident leading client conversations via phone and video meetings
Excellent organisational and time management skills
Strong problem-solving abilities
High attention to detail
Proactive and accountable approach to work
Comfortable working with technical information and systemsDesirable
Experience coordinating digital, software or website-related projects
Experience working within an agency or client-facing environment
Knowledge of project management tools and processes
Experience onboarding customers to digital products or services

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