Service Manager

Title: Service Manager

Location: Manchester

Salary: £40,000 - £50,000

The Client

Our client is an established lift company in Greater Manchester. They are looking for a Service Manager to take charge of day-to-day service and repairs delivery and to act as deputy to the Service & Repairs Director.

This is a hands-on leadership role for someone who knows Service Management and knows how to manage people. You will lead a team of field engineers, keep planned maintenance and call-outs on track and free up the Director to focus on the wider business.

The role of Service Manager

Run planned maintenance, call-outs and repairs so contracted visits are completed and breakdowns are attended within agreed response times
Directly manage the engineers, including one-to-ones, PDRs, performance, absence, holidays and the call-out rota
Support apprentices and trainees, and spot engineers with the potential to progress
Take an active part in recruiting engineers: agreeing what the team needs, interviewing and assessing technical ability and fit
Make sure approved repairs are scheduled, resourced and completed right first time, and closed off so they can be invoiced promptly
Follow up defects and thorough examination (LOLER) findings until they are closed
Track repeat call-outs and refer recurring faults for technical support with the full job history
Make sure safe systems of work are followed on every job, working closely with the SHEQ Manager on audits, toolbox talks and incident reporting
Handle operational escalations and keep customers informed before they have to chase
Work with the Service Office and Key Accounts teams, giving clear practical guidance and the delivery information they need
Make sure jobs are updated accurately and on the day, and report on agreed KPIs
Deputise for the Service & Repairs Director, covering the department when they are away

About You

Solid working knowledge of lift service, maintenance and repair, gained within the lift industry
Proven experience of directly managing a team, ideally field-based engineers
Working knowledge of LOLER requirements and safe working practices on lifts (BS 7255)
Experience of planning and prioritising work against contract commitments, SLAs and KPIs
Confident with a job management or field service system and Microsoft 365 (Outlook, Excel, Teams)
Confident dealing with customers face to face, including when things have gone wrong
Full UK driving licence

Desirable

Time on the tools as a lift engineer or technician
NVQ Level 3 in lift engineering or equivalent
Health and safety qualification such as IOSH Managing Safely
Experience of managing against a budget or targets

What's on offer

Salary of £40,000 - £50,000, depending on experience
A genuinely senior role with real influence, working directly with the Director
Structured support, with clear expectations and a well-defined remit

Keywords: Service Manager, Lift Service Manager, Lift Maintenance Manager, Field Service Manager, Lift Engineer, Lift Technician, Lift Maintenance, Lift Repairs, Passenger Lifts, PPM, Call-outs, LOLER, BS 7255

Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards

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